The Mid-Atlantic CX Forum "Where CX and IT Meet"

Another fabulous The Mid-Atlantic CX Forum "Where CX and IT Meet" quarterly summit!! More photos and takeaways to be shared tomorrow. Some early feedback: “I’m buzzing from today, truly incredible conversations and deeper meaningful discussions” “It was truly a pleasure, the energy of the group and people I met is unmatched” 👏 So grateful for this community and what we continue to build #bettertogether #WhereCXandITMeet

🗓️ SAVE THE DATE: Thursday, May 15th ⏰ 11:30AM - 2:00PM 📍 Davio's, King of Prussia, PA   Join us for our 5/15 Member Lunch & Learn where we will discuss Cloud Contact Center Best Practices for 2025 and Beyond. This discussion is coming at a great time as we continue to hear about how businesses are prioritizing and evolving their Contact Center experiences in 2025. Whether you're at the start of your Contact Center innovation journey or already in implementation mode, your insights and contributions are invaluable to our community!   This is a limited capacity event with just 20 tickets available. Don't miss this unique opportunity to gather together in a friendly, low-pressure atmosphere to exchange insights, ideas, and experiences with our Advisory Board, members, and sponsors.     First-time attendees can gain free admission to this event by PMing us to receive the access code.    Register here before spots fill up! https://lnkd.in/eyQ_sRyV

In an eye-opening conversation, The Mid-Atlantic CX Forum founder Katie Scott and industry expert Trish Wethman unpack the most critical CX trends emerging from this year's major industry events. Discover why, despite the AI revolution, customer-centricity remains the north star for successful organizations, and how the relationship between experience teams and technology departments is being fundamentally reimagined. 💡 But Trish's insights don't stop there... 🎬 Watch the full clip to learn all four essential strategies that today's CX leaders are implementing to stay ahead in this "speed of light" evolution of customer experience. What challenges is your organization facing in this rapidly evolving landscape? Interested in participating in a community that tackles these types of issues? Join The Mid-Atlantic CX Forum for exclusive access to concentrated wisdom from the very people shaping the future of CX. Join us https://lnkd.in/eYCfCGVW

Hear from one of our incredible Advisory Board members Raman R. about how executives can approach generative AI in logistics

See everyone on Thursday for amazing peer discussions and lots of lessons learned 👏

🗓️ SAVE THE DATE: Thursday, May 15th ⏰ 11:30AM - 2:00PM 💡 Join Us for The Mid-Atlantic CX Forum's Quarterly Summit featuring conversations around "Cloud Contact Center Best Practices for 2025 and Beyond"

Taylor Stone and I are thrilled to join an incredible lineup of industry experts & share CX insights at the The Mid-Atlantic CX Forum "Where CX and IT Meet" this week! SuccessKPI is proud to sponsor this event and support an organization with such a meaningful mission—especially its dedication to advancing STEM education. And hey, you know I never miss a chance to visit Philly 🦅🏆 Register here: https://lnkd.in/erwihxcS

📢 LAST CALL FOR REGISTRATION 📢   There is still time to register for our 4/17 Summit: "The Future of CX: AI, Security, and Performance Metrics".   We would love to introduce any new prospective members to our community at one of our most collaborative and energetic events yet with a complementary ticket! First-time attendees can receive a code for free admission by PMing us or by commenting TICKET below.    📍 Location: The Circuit in Chesterbrook, PA 🕦 Time: 11:30AM - 4:00pm 📓 Agenda: REGISTRATION, LUNCH & VENDOR INTRODUCTIONS – 11:30AM – 12:15PM NETWORKING/BIO/CALL BREAK – 12:15PM – 12:30PM FACILITATED PEER ROUNDTABLES: “The Future of CX: AI, Security, and Performance Metrics” – 12:30PM – 1:45PM AFTERNOON BREAK & NETWORKING – 1:45PM – 2:00PM REFLECTIONS & SHARED INSIGHTS – 2:00PM – 2:30PM FACILITATED NETWORKING - 2:30PM - 3:30PM   Register here: https://lnkd.in/erwihxcS

We're excited to announce that Rich Sparks, Lead Cybersecurity Analyst at A. Duie Pyle, will be leading a roundtable discussion at the upcoming Mid-Atlantic CX Forums Summit on Thursday, April 17th! Richard is a Lead Cybersecurity Analyst at A. Duie Pyle, Inc. with expertise in protecting organizational assets and data integrity. He holds a Master's in Computer Science (NJIT) and Bachelor's in Psychology (Rowan), combining technical knowledge with human behavior insights. His certifications include Proofpoint Ransomware Specialist, Microsoft Security and Azure Fundamentals, ISC2 CC, and CompTIA A+/Network+/Security+. Richard specializes in programming (C/C++/C#/Java/Python), web technologies, database management, and security tools like CrowdStrike and Splunk. Previously, he worked as a Security Analyst at Customers Bank and as a Technology Associate at Robert Half. Don't miss this opportunity to gain valuable insights from Richard at the Summit! First-time attendees gain access for free; PM us for a code to waive fees during registration. Register here: https://lnkd.in/erwihxcS #Cybersecurity #MidAtlanticCXForum #TechLeadership

We're excited to announce that Rich Sparks, Lead Cybersecurity Analyst at A. Duie Pyle, will be leading a roundtable discussion at the upcoming Mid-Atlantic CX Forums Summit on Thursday, April 17th! Richard is a Lead Cybersecurity Analyst at A. Duie Pyle, Inc. with expertise in protecting organizational assets and data integrity. He holds a Master's in Computer Science (NJIT) and Bachelor's in Psychology (Rowan), combining technical knowledge with human behavior insights. His certifications include Proofpoint Ransomware Specialist, Microsoft Security and Azure Fundamentals, ISC2 CC, and CompTIA A+/Network+/Security+. Richard specializes in programming (C/C++/C#/Java/Python), web technologies, database management, and security tools like CrowdStrike and Splunk. Previously, he worked as a Security Analyst at Customers Bank and as a Technology Associate at Robert Half. Don't miss this opportunity to gain valuable insights from Richard at the Summit! First-time attendees gain access for free; PM us for a code to waive fees during registration. Register here: https://lnkd.in/erwihxcS #Cybersecurity #MidAtlanticCXForum #TechLeadership