Capacity

Scheduling is about to get a lot easier with Capacity. We’re excited to share that Capacity has acquired: YouCanBookMe 🎉 With the amazing scheduling tech from YouCanBookMe, soon our users will be able to create custom booking experiences in the same platform where they automate support. “Teams waste way too much time going back and forth to schedule meetings,” says David Karandish, CEO. “Together with YouCanBookMe, we want to make bookings simple, automated and connected across channels so teams can focus on doing their best work.” We’re so excited to add these crucial capabilities for our customers, alongside the YouCanBookMe team. Read more here: https://hubs.li/Q035bN8G0

Looking to modernize the borrower experience and empower your LOs to jumpstart your AI journey? At Capacity, we’ve combined deep mortgage industry expertise with AI-native technology that powers over 100+ of our lending and financial services customers, and we’re just getting started. Here’s why mortgage leaders are choosing Capacity: 🔁 Omnichannel engagement – Reach borrowers on their terms via chat, voice, SMS, and even automated scheduling. 🔗 System agnostic – We integrate seamlessly with CRMs like Total Expert, your LOS in Encompass, and hundreds of other apps in your tech stack. 💬 Meet LOs where they’re at – No need for another system login. Capacity works directly within Microsoft Teams, SharePoint, and a multitude of other areas for easy access. 🚀 Automated outreach – Equip your sales team with AI that handles outbound prospecting, books meetings, and even live transfers calls directly to LOs. 🤝 Built for mortgage, inspired by more – Our platform reflects years of mortgage experience and innovation while drawing from other industries to bring a fresh perspective to technology. We’ve been AI-first from day one—partner with the team that lives and breathes AI to supercharge your tech roadmap. Quick examples of some of our latest functionality in the videos below: • Capacity CRM Outbound Dialer Demo: https://hubs.li/Q03hmjTx0 • Capacity Borrower Engagement SMS/Scheduling: https://hubs.li/Q03hmk3J0 Let’s chat! Schedule time to see Capacity in action here 👉 https://hubs.li/Q03hmjkY0 #MortgageTech #AIinLending #LOenablement #CapacityAI #MortgageAutomation #Encompass #TotalExpert #MortgageCRM #LeadGen #FutureofMortgage

Two weeks ago at Quirk's Media Chicago, Scott Litman, Founder of Lucy (now known as Capacity’s Answer Engine®) and SVP at Capacity, joined Soumya Nair, Global Director of Consumer Research and Insights at Kerry, for a session on Democratizing Insights with AI. During this presentation, Soumya shared how Kerry is scaling knowledge to customer-facing teams using AI. Together, they explored what it takes to turn siloed data into actionable insights that reach the front lines of marketing. Kerry is leveraging our AI-powered Answer Engine® to help democratize insights across the organization. Their approach shows how AI can transform the way teams access knowledge, make decisions and drive results. This is what #AI at work really looks like👏

How did Culligan International generate $250K in just 30 days with SMS virtual agents? 💫 Find out in our upcoming webinar with Iqbal Brainch, VP of Marketing and Digital at Culligan, and our Sr. Account Manager, Michael Dijak, as we break down the strategies behind their SMS success story. You'll learn: • How the first 30 days of SMS implementation led to big savings • Strategies for SMS lead generation and personalization  • Insights on omnichannel customer journeys that convert Save your spot here ⬇️

It's like we're assembling the Avengers... but instead of fighting villains, we're building the future of AI! 💫 That's how our CEO– and huge Marvel fan– David Karandish described our exciting product roadmap and how all our recent acquisitions fit into the bigger picture. Curious about what’s next for Capacity? Get the inside scoop in the full webinar here: https://hubs.li/Q03gt-sn0

Ready to level up your voice-tech game? Join our experts, Senior Product Manager Bradleigh Scott and Channel Sales Manager David Smith for a must-attend webinar on the latest of neural text-to-speech and natural language understanding. Here's what you'll learn: 🔹 How neural TTS delivers better results and creates elevated customer experiences 🔹 How the new technology can be used to create custom voices 🔹 How to integrate new voice technology and migrate from legacy systems 🔹 How tools like sentiment analysis and call summarization can improve customer engagement and analytics 🗓 Thursday, April 17 ⏰ 10 AM CST Save your spot here: https://hubs.li/Q03g3fWw0

Let’s be real... keeping up with AI these days can feel like a full-time job! Over the past two years, the rapid evolution of AI, particularly Generative AI, has been overwhelming, and figuring out what actually makes sense for your business has only gotten more challenging. In our latest blog post, Capacity SVP & Former Founder of Lucy, Scott Litman, breaks it all down, sharing how business leaders can keep up with AI and why AI-enabled apps are often the smartest path forward. Read more here ➡️ https://hubs.li/Q03g3cyH0

Just 2.5 years ago, we had 75 customers, 1 vertical, and no omnichannel platform. Today, we’re powering 19,000 customers with #AI across multiple industries and support for chat, SMS, email, voice, and more. 🎉 In yesterday's webinar, our CEO David Karandish and SVP of Customer Success Sammie Stephens shared our 2025 roadmap and exciting new AI features. One key moment? David sharing that we’re only a quarter of the way into his original vision for Capacity and that the best is yet to come! Want to learn more? Watch the full webinar with our CEO here: https://hubs.li/Q03fZrbQ0

Join our CEO David Karandish tomorrow for the inside scoop on what’s next for Capacity! 🌟 Save your spot here ⬇️

Save your spot for our upcoming webinar! ⬇️