SupportLogic

A milestone week for SupportLogic - and a proud moment for our incredible product and engineering teams who are deeply committed to reimagining support. We’re proud to receive two 2025 Product of the Year Awards: 🔹 SupportLogic Knowledge Agent was recognized by CUSTOMER Magazine for transforming how support teams access and apply knowledge in real time - showcasing the depth of our platform in driving faster, more precise resolutions. 🔹 SupportLogic Cognitive AI Cloud earned Cloud Computing Product of the Year - showcasing the power of our unified approach to post-sales signals and the value of delivering proactive, AI-driven insights across the customer journey. As a product leader, I see this as more than recognition. It's a validation of a belief we’ve championed from day one: 🔹 Support isn’t a cost center - it can be a strategic driver of customer growth. But only if post-sales CX teams are equipped with the right systems and intelligence to streamline workflows, minimize manual effort, and help them lead with confidence. 🔹  Knowledge should be contextual, dynamic, and actionable. We're proud to help shape it. We’re just getting started - and we’re honored to be building alongside a community that’s redefining what world-class support truly looks like. #SupportLogic #AIForSupport #CognitiveAICloud #EnterpriseAI Krishna Raj Raja Joe Andrews Judith Platz Erik Aberg Ryan Radcliff Jaclyn Shaw Krithika Manohar Tali Bartal KS Uthayya Sariel Moshe Harit Mankad Aviv Zaken Sujit Sagar

Ever had a conversation that just fills your cup? That’s exactly what this episode of 15 Minutes with Judi did for me. I had the absolute pleasure of sitting down with my dear friend and industry powerhouse, Phillip Rosenzweig. We talked about the real game changers for support teams—coaching, communication, and creating a culture where people want to stay and grow. And yes, we tackled the big one: How AI fits into the future of customer support (spoiler: it’s a partner, not a replacement). If you lead a team, support a team, or want to inspire a team—this one’s for you. Watch the full conversation here: https://lnkd.in/ewiaGCrB What’s one piece of leadership advice that’s shaped your career? #15minuteswithJudi #CustomerSupport #SupportLeaders #CX #AIinSupport #TechInnovation #Leadership #SupportStrategy YouTubeYouTube | SupportLogic Phillip Rosenzweig: Mastering the Art of Frontline Leadership (S3E5) 

Leadership isn’t about chasing trends—it’s about making smart bets. Here's how: We’ve heard from so many support leaders who know AI has potential—but struggle to show how it drives real business results. Join us tomorrow (Thursday, April 10 at 1PM EST) for our next Office Hours, where we’ll break this down step by step. You’ll hear from support pros who’ve cracked the code on: ✔️ Proving the ROI of AI to execs ✔️ Aligning AI initiatives with business goals ✔️ Avoiding costly delays in adoption Whether you’re testing AI or scaling it across your team, this session will give you the language, numbers, and real-world examples to make your case. 📅 Don’t miss it: https://lnkd.in/gyaBG-mM Judith Platz Erik Aberg Max Greene

Struggling to Make the Business Case for AI? AI-powered tools are great, but you’ve got to be able to prove their impact to leadership. Join our next Office Hours to learn how support leaders are successfully quantifying AI’s value in their organizations. What you’ll take away: 🔹 Real-world success stories from top support teams 🔹How AI improves efficiency, reduces costs, and drives revenue 🔹A framework for measuring ROI and aligning AI with business goals Expert speakers include: Judith Platz, SupportLogic CCO Erik Aberg, SupportLogic VP of Revenue Max Greene, SupportLogic Director of CX Key questions we’ll answer: ☑️ What business problems does AI-driven support solve? ☑️ How to measure its impact on efficiency, costs, and revenue ☑️ The risks of NOT adopting AI in support This session is for anyone looking to improve support operations—whether you're already using AI or just exploring its potential. Walk away with a clear roadmap to build your business case. Sign up now! https://lnkd.in/gyaBG-mM #CustomerSupport #AIinSupport #SupportExperience #ProactiveSupport #CustomerSuccess #TechInnovation

Introducing Sentiment Goggles™ – See Customer Emotions in Real Time! 👓 Tired of guessing how your customers really feel on video calls? With AI-powered sentiment detection, Sentiment Goggles™ analyze facial expressions and tone, adjusting lens color so you always know where you stand. 🟢 Green: Happy customer – smooth sailing ahead. 🟠 Orange: Frustration detected – time to turn on the charm. 🔴 Red: High escalation risk – brace yourself. Support smarter. See sentiment. Stay ahead. Would you wear these on your next call? 👀 👇 #AprilFools #AIForSupport #SentimentGoggles

Support Experience AI Conference – India: A Huge Success! What an incredible day in Bengaluru! The Support Experience AI Conference – India brought together top minds in customer support and AI, sparking game-changing discussions on the future of AI-powered support. From hands-on training and AI-driven insights to expert-led panels and live demos, attendees explored how AI is reshaping case management, escalation prevention, and support automation. A huge thank you to our speakers, panelists, and everyone who joined us to make this event a success! Your engagement and enthusiasm prove that the future of AI-powered support is here—and it’s happening now. Missed the event? Stay tuned for more insights and takeaways from the sessions! #SupportExperience #SXLive2025 #SupportLogic

For the first time humans don't need to learn the language of the machines and machines can truly understand the language of humans. Ambient AI that runs continuously in the background and provides value irrespective of whether you engage with it or not is the future of Enterprise AI That’s not just a tech upgrade — that’s a paradigm shift.And the true sign of adoption? When the technology fades into the background. When you don’t even know it’s there. That’s when transformation begins. #EnterpriseAI #AmbientAI #AIAgents #TSIA #SupportLogic #AgenticAI

The Support Experience AI Conference – India is just around the corner! Join us on March 28 in Bengaluru for a hands-on, AI-powered deep dive into the future of customer support. ✅ Live AI Demos – See predictive and generative AI in action. ✅ Expert-Led Sessions – Learn from top support leaders and AI specialists. ✅ Certification Opportunity – Boost your expertise with AI-driven support training. ✅ Unmatched Networking – Connect with India’s top CX and support professionals. Don’t miss this chance to transform how you deliver support. Secure your spot today! 📅 March 28, 2025 | 📍 Novotel Bengaluru 🔗 Register now: https://lnkd.in/gxzCKETM #SupportExperienceConference #SXLive2025 #CustomerSupport #AIforSupport

Proud to support the CSS Executive Forum – Silicon Valley! 🚀 Join top CSS leaders on March 27 for insightful discussions on AI’s impact on customer and agent experiences. Seats are limited—don’t miss out! 🔗 Register now: https://lu.ma/css327 #AI #CX #CSS #CustomerSupport

AI isn’t just changing customer support—it’s rewriting the rulebook. 📝 Companies are under pressure to show AI progress at the board level, but which AI capabilities actually improve customer support? 🎙️ Krishna Raj Raja, CEO of SupportLogic, joins Thomas Lah, Executive Director and EVP at TSIA, on #TECHtonic to break down AI’s impact on support teams: ✅ How predictive analytics improves resolution times ✅ Why sentiment analysis is the key to preventing escalations ✅ The fastest-growing AI trends reshaping enterprise workflows 🎧Listen to the full podcast now: https://bit.ly/4ih8Sxg #AI #CustomerSupport #PredictiveAnalytics #B2B #CustomerSuccess