ShopTalk20/20

𝐒𝐞𝐧𝐢𝐨𝐫𝐬 𝐚𝐭 𝐒𝐭. 𝐂𝐥𝐚𝐢𝐫𝐞 𝐍𝐮𝐫𝐬𝐢𝐧𝐠 𝐂𝐞𝐧𝐭𝐫𝐞 𝐚𝐫𝐞 𝐬𝐡𝐚𝐫𝐢𝐧𝐠 𝐭𝐡𝐞𝐢𝐫 𝐛𝐞𝐬𝐭 𝐥𝐢𝐟𝐞 𝐚𝐝𝐯𝐢𝐜𝐞, 𝐚𝐧𝐝 𝐢𝐭’𝐬 𝐩𝐮𝐫𝐞 𝐠𝐨𝐥𝐝! ✨ From “slow down and enjoy life” to “keep an open mind,” their wisdom is a beautiful reminder to live with purpose and joy. ❤️📜 What life lessons have you learned that you'd like to share with others? https://lnkd.in/g_77G-hc #ElderWisdom #LifeLessons #TimelessAdvice #Heartwarming #GoodVibesOnly

𝐓𝐮𝐫𝐧𝐢𝐧𝐠 𝐅𝐢𝐫𝐬𝐭-𝐓𝐢𝐦𝐞 𝐂𝐚𝐥𝐥𝐞𝐫𝐬 𝐢𝐧𝐭𝐨 𝐋𝐨𝐲𝐚𝐥 𝐆𝐮𝐞𝐬𝐭𝐬 📞✨ First impressions matter—especially over the phone! A potential guest’s first call to your hotel is your chance to turn curiosity into commitment. Here’s how to make that moment count: Greet with Warmth: Start with a friendly, upbeat tone that makes the guest feel welcome right away. Personalize the Conversation: Use their name and ask questions that show you care about their stay, not just their booking. Offer Genuine Recommendations: Instead of just listing amenities, highlight features that match their needs—whether it’s a quiet room for relaxation or the best local spots to explore. End on a High Note: Before wrapping up, ask if they have any other questions and reassure them they’re making a great choice. A well-handled call doesn’t just secure a booking—it creates a guest who’s excited to stay with you again. How do you ensure your phone interactions with potential guests leave a lasting positive impression? Share your strategies and experiences below! 📞✨👇 #FirstImpressions #GuestExperience #HotelSales #RapportBuilding #SeniorLiving #HotelIndustry #ShopTalk202 #CustomerService #BookingTips 📸 Courtesy of @RitzCarlton

𝐒𝐩𝐞𝐞𝐝 + 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧: 𝐓𝐡𝐞 𝐖𝐢𝐧𝐧𝐢𝐧𝐠 𝐂𝐨𝐦𝐛𝐨 𝐟𝐨𝐫 𝐁𝐨𝐨𝐤𝐢𝐧𝐠 𝐓𝐨𝐮𝐫𝐬 🚀❤️ In today’s busy senior living market, quick responses are key—but pairing speed with a personal touch is what truly gets families in the door. 1. Respond Fast, But Make It Personal ⏱️💬 Answer inquiries quickly to show professionalism, but don’t stop there. Use their loved one’s name and ask thoughtful questions like, “What’s most important to you in finding a community for your dad?” This shows you care about more than just filling a room. 2. Tailor the Tour Invite 🎯🏡 Once you know their needs, customize the invitation: “We’d love to show your mom our garden—she’ll feel right at home!” Personalizing the tour makes it feel like a perfect fit, not just another visit. 3. Follow Up with Care ✨📞 If they don’t book immediately, send a quick, personalized follow-up: “We’d still love to show you around—our next art class is this Thursday, and we think your dad would love it!” Bottom Line: Fast responses get attention, but personalization builds trust. Together, they’ll fill your tours—and your community. 💕 What personalized strategies have you found most effective in connecting with families during the tour booking process? Share your experiences below! #ShopTalk2020 #SeniorLiving #CustomerExperience #Personalization #SalesStrategy #MarketingTips #TourBooking #ElderCare #RetirementCommunity #SeniorCare

𝐒𝐭𝐚𝐭𝐢𝐜 𝐯𝐬. 𝐃𝐲𝐧𝐚𝐦𝐢𝐜 𝐏𝐫𝐢𝐜𝐢𝐧𝐠: 𝐖𝐡𝐢𝐜𝐡 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐢𝐬 𝐑𝐢𝐠𝐡𝐭 𝐟𝐨𝐫 𝐘𝐨𝐮𝐫 𝐇𝐨𝐭𝐞𝐥? Setting the right hotel prices can be tricky! 💡 This article breaks down static vs. dynamic pricing—whether to keep rates steady 🏨 or adjust them in real time ⏱️. Find out which strategy works best to boost revenue 💰 and stay competitive 🚀. Read more here: https://lnkd.in/g5kTr4rD Which pricing strategy has worked best for your hotel? Share your experiences with us! 💬 #HotelPricing #RevenueManagement #DynamicPricing #HotelIndustry #Hospitality #HotelMarketing #PricingStrategy #TravelIndustry #ShopTalk2020

𝑬𝒏𝒉𝒂𝒏𝒄𝒊𝒏𝒈 𝒀𝒐𝒖𝒓 𝑮𝒖𝒆𝒔𝒕’𝒔 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒘𝒊𝒕𝒉 𝑷𝒓𝒆-𝑨𝒓𝒓𝒊𝒗𝒂𝒍 𝑪𝒂𝒍𝒍𝒔 📞 𝘈𝘳𝘦 𝘺𝘰𝘶 𝘴𝘦𝘵𝘵𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘨𝘶𝘦𝘴𝘵𝘴 𝘶𝘱 𝘧𝘰𝘳 𝘴𝘶𝘤𝘤𝘦𝘴𝘴 𝘣𝘦𝘧𝘰𝘳𝘦 𝘵𝘩𝘦𝘺 𝘦𝘷𝘦𝘯 𝘢𝘳𝘳𝘪𝘷𝘦? Pre-arrival calls are a powerful tool to personalize the guest experience. Here’s how to make sure your pre-arrival calls enhance the guest journey: Confirm Details: Double-check reservation details, such as room preferences, special requests, and arrival times to ensure everything is in order. Share Exciting Updates: Let guests know about any special events, weather forecasts, or new amenities they should look forward to. Offer Additional Services: Suggest services such as transportation, early check-in, or restaurant reservations to further personalize their stay. A pre-arrival call shows guests that you’re invested in their experience and sets the stage for a memorable stay. How do you personalize pre-arrival communications to enhance guest satisfaction? Share your strategies and experiences below! 📞✨👇 #PreArrivalExperience #GuestSatisfaction #HotelSales #SeniorLiving #HotelIndustry #ShopTalk202 #CustomerCare #PersonalizedService #HospitalityExcellence 📸 Courtesy of @WaldorfAstoria

𝐓𝐡𝐢𝐬 105-𝐲𝐞𝐚𝐫-𝐨𝐥𝐝 𝐡𝐚𝐝 𝐭𝐡𝐞 𝐮𝐥𝐭𝐢𝐦𝐚𝐭𝐞 𝐛𝐢𝐫𝐭𝐡𝐝𝐚𝐲 𝐜𝐞𝐥𝐞𝐛𝐫𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐚 𝐃𝐉 𝐚𝐧𝐝 𝐫𝐚𝐯𝐞! 🎧🎉 Living proof that age is just a number, she danced the night away and proved it's never too late to party. 💃✨ Read more: https://lnkd.in/d_K-zs9j What are some unique ways you've celebrated significant milestones, or how do you plan to celebrate in the future? Share your ideas and experiences below! 🎉👇 #BirthdayGoals #AgeIsJustANumber #RaveLife #PartyTime #GoodVibesOnly #ShopTalk2020

𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐓𝐫𝐮𝐬𝐭 𝐓𝐡𝐫𝐨𝐮𝐠𝐡 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐜𝐲 𝐢𝐧 𝐏𝐡𝐨𝐧𝐞 𝐒𝐚𝐥𝐞𝐬 🔍 Are you transparent with your guests when discussing pricing and offers? Honesty is the best policy—especially when it comes to phone sales. Here’s how to build trust through transparency while keeping the conversation smooth: Be Clear About Pricing: Always provide clear, upfront pricing information so guests know exactly what to expect. Explain Additional Costs: If there are extra fees, explain them openly. Guests appreciate transparency and will trust you more. Offer Honest Recommendations: If a room upgrade or special package doesn’t fit the guest’s needs, let them know honestly. Building trust ensures future loyalty. Transparent communication not only sets realistic expectations but also fosters long-term guest relationships. How do you ensure transparency in your phone sales conversations, and what benefits have you observed from this approach? Share your experiences below! 🔍📞👇 #TransparencyInSales #TrustBuilding #HotelSales #GuestExperience #SeniorLiving #HotelIndustry #ShopTalk202 #HonestService #CustomerCare #SalesEthics 📸 Courtesy of @FourSeasons

𝑷𝒆𝒓𝒔𝒐𝒏𝒂𝒍𝒊𝒛𝒆 𝒕𝒐 𝑪𝒐𝒏𝒏𝒆𝒄𝒕: 𝘛𝘢𝘪𝘭𝘰𝘳𝘪𝘯𝘨 𝘠𝘰𝘶𝘳 𝘔𝘦𝘴𝘴𝘢𝘨𝘦 𝘵𝘰 𝘌𝘷𝘦𝘳𝘺 𝘍𝘢𝘮𝘪𝘭𝘺 💬✨ Every family looking for senior living has unique needs—and your approach should reflect that. Personalization is key to turning interest into action. 1. Listen First 👂💗 Ask about their loved one’s hobbies, care needs, or concerns. This helps you highlight what matters most to them. 2. Focus on What They Care About 🎯🏡 If they mention a love for gardening, spotlight your outdoor spaces. Concerned about healthcare? Emphasize your care team. Tailoring your message shows you’re offering more than a place—you’re offering a home. 3. Add Personal Touches ✨📞 After a call or tour, follow up with a quick note referencing something specific: “We’d love to welcome your mom to our book club!” These small touches build trust and connection. Final Tip: Personalization shows families they’re more than just a number—you care about finding the perfect fit for their loved one. 💕 Personalization is key in connecting with families seeking senior living options. How do you tailor your approach to meet each family's unique needs and preferences? Share your strategies and experiences below! 💬✨👇 #SeniorLiving #ElderCare #AgingLovedOnes #PersonalizedCare #SeniorCare #RetirementCommunity #FamilyFirst #CompassionateCare #MemoryCare #AssistedLiving #CaregiverSupport #ShopTalk2020

The Future of Hospitality: Single-Solution Platforms 🏨✨ The future of hospitality is here, and it’s all about simplicity! Single-solution platforms are helping hoteliers streamline operations by combining everything from reservations to guest engagement into one easy-to-use system. Say goodbye to the chaos of multiple tools and hello to smoother, smarter service. Find out how this is changing the game.🌟 https://lnkd.in/gCW5Syj8 #SeniorLiving #HotelSales #HotelIndustry #ShopTalk202 #HospitalityTech #HotelManagement #FutureOfHospitality

𝐓𝐡𝐞 𝐑𝐨𝐥𝐞 𝐨𝐟 𝐓𝐨𝐧𝐞 𝐢𝐧 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐏𝐡𝐨𝐧𝐞 𝐒𝐚𝐥𝐞𝐬 🎙️ 𝘐𝘴 𝘺𝘰𝘶𝘳 𝘵𝘰𝘯𝘦 𝘮𝘢𝘵𝘤𝘩𝘪𝘯𝘨 𝘵𝘩𝘦 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘺𝘰𝘶 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘥𝘦𝘭𝘪𝘷𝘦𝘳? Your words matter, but your tone can make or break a phone call. Guests pick up on your energy, enthusiasm, and professionalism instantly. Here’s how to master your tone to build rapport and close more bookings: Smile While You Speak: It sounds simple, but smiling naturally lifts your tone and makes you sound friendlier and more approachable. Match Their Energy: If a guest is excited, share in their enthusiasm. If they’re concerned, slow down and offer calm, reassuring responses. Stay Consistent: Maintain a professional yet warm tone throughout the call, from greeting to closing, to keep guests engaged and confident in your service. A thoughtful tone builds trust and creates a welcoming atmosphere that guests remember long after the call ends. Can you recall a time when a friendly tone made all the difference in a conversation? Share your experience! 🎧✨👇 #ToneMatters #PhoneSalesTips #GuestExperience #HotelSales #SeniorLiving #HotelIndustry #ShopTalk202 #HospitalityExcellence #CustomerCare #RapportBuilding 📸 Courtesy of @FourSeasons