ServiceChannel

We’ve talked banks. We’ve talked hotels. We’ve talked healthcare. Now we’re closing out Podcast Week with something that powers all of them: the trades. In this episode, Wyatt Smith, CEO of UpSmith, dives into the skilled labor shortage and the systems that have made it harder—not easier—for people to build careers in the trades. But it’s not all doom and policy. It’s also about optimism, opportunity, and what it actually takes to fix what’s broken. Because when we talk about the future of facilities, we’re really talking about people. And this one’s for them. 🎧 Filling the Gap in America’s Workforce Shortage: https://lnkd.in/gCz8CUP9 Podcast Week may be wrapping, but the stories don’t stop here. Season 5 of Elevating Brick & Mortar lands this summer—and it’s full of the voices shaping what’s next. #skilledtrades #workforce #facilitiesmanagement

What if healthcare felt like care? Hey friends of the pod—it's Day 3, and we’re walking into a doctor’s office that doesn’t feel like a sterile panic room. In this episode, Marcelle Parrish, Chief Commercial Officer of ClearChoice Dental Implant Centers, makes a compelling case for something radical: treating patients like people. That means designing spaces with hospitality in mind. Ditching the pink goop in favor of digital imaging. Offering 24/7 doctor access without losing that human connection. And above all, building trust that lasts long after the waiting room. Because when healthcare starts listening, personalizing, and actually showing up—that’s when transformation happens. 🎧 Why Healthcare Needs Hospitality to Grow: https://lnkd.in/gZ_SU7Hr #healthcare #patientexperience #facilitiesmanagement

Welcome back, friends of the pod. 🫶 Yesterday, we talked banks and belonging. Today, we’re checking in somewhere unexpected. In this episode, we sit down with Rani Gharbie of citizenM hotels—a brand that’s quietly redefining what it means to be efficient, intentional, and genuinely connected to the communities they serve. Rani’s take? You don’t need more space. You need smarter space. And when your facilities, design, and operations are all speaking the same language, you unlock something bigger than square footage: trust, comfort, and a business model that actually makes sense. This one’s for anyone trying to build spaces that feel good—without losing sight of the bottom line. 🎧 Designing Spaces to Delight Customers and Shareholders: https://lnkd.in/gXiAgGQe #design #hospitality #facilitiesmanagement

4 days. 4 episodes. All building up to the new season of Elevating Brick & Mortar dropping this summer. If you’re already a friend of the pod, welcome back. If not… there’s still time to join the group chat. 😌 We’re kicking things off with a trip to your local bank—or at least, what Capital One is turning that into. In this episode, Shaun Rowley shares how Capital One is completely rethinking what a bank should feel like. Spoiler: it’s giving warm, welcoming, and community-first. Less transactional, more personal. Less tellers, more coffee tables. Less velvet rope energy, more “come in, let’s talk about your relationship with money.” And it’s working. Tune in to hear why this human-first, tech-powered approach is redefining how people experience financial spaces. 🎧 Listen to the episode: https://lnkd.in/g2WbcNJG #design #customerexperience #facilitiesmanagement

ConnexFM 2025, you understood the assignment. Booth #717 stayed busy—and we’re still riding the high from some of the best conversations (and collaborations) we’ve had all year. From meaningful discussions on the show floor to an incredible VIP dinner with some of the sharpest minds in facilities, this week was full of connection, insight, and a real sense of momentum across the industry. 💜 Major love to the Connex Foundation for an incredible Champion event. From Rudy’s leadership to the energy in the room—it was a reminder of why this community matters so much. 📊 Didn’t make it to the booth? You can still get your hands on our Retail Facilities Benchmark Report one-pager if you dig into these pictures! 👉 Full report dropping soon. You’re gonna want it: https://lnkd.in/gM4_FJRD Until next time. 💅 #ConnexFM #facilitiesmanagement #industryevents #facilities

Today we officially launched ServiceChannel (aka Fix It!) to all Cracker Barrel locations! This project has been almost a year in the making and the biggest project of my career. We couldn't have done it without the hard work of dozens of people at CBOCS and the ServiceChannel team. Excited for the opportunities this is going to provide us to better support our stores.

We’re live at ConnexFM 2025 and yes, Booth #717 is giving main character energy. 😏 Come find us today and tomorrow to: 📊 Get a sneak peek at the Retail Facilities Benchmark Report 🎁 Grab an exclusive gift (only for the first 100 👀) 👋 Meet with our stacked leadership crew—Craig, Rigvinath, Siddarth, Edurne, Zachary, you name 'em 💬 Chat strategy, ops, tech, and all the facilities tea 📍Booth #717 🕓 We’re here all day. Let’s go. 🤝 Book a 1:1 meeting ahead of time to avoid the booth chaos → Click here: https://lnkd.in/g-DgkW7j And can we talk about last night?! Our very own Rudy Salinas (aka fundraising king and Connex Foundation Committee Co-Chair) planned the first-ever Connex Foundation Champion experience—and it was a HIT. 💜 We played water pong. We sipped Purple Rains. We connected on what really matters—building a stronger future for our industry, together. 🎥 Check out the sizzle reel and come find us on the floor. Let’s keep the energy going. #Booth717 or bust. #ConnexFM #facilitiesmanagement #facilities #VIP

😎 The new ServiceChannel Partner Ecosystem just dropped and it’s very: “I’ve got people for that.” Because now, you do. Tech platforms, consulting pros, field service legends, upskilling wizards, payments disruptors...all vetted. All ready. All in one place. 🤯 So now, instead of hunting down solutions across 40 tabs and 3 Slack threads, you can find what you actually need—faster. Scale smarter. Fix your toughest problems. Get exclusive deals. Connect with your dream team here 👉https://lnkd.in/dJXcjkfe #ServiceChannel #PartnerEcosystem #StrategicPartnerships #FacilitiesManagement

From a trunk full of tools to 500+ active work orders managed with ease. Philz Coffee said goodbye to spreadsheets and hello to scaling like a premium brand with a facilities strategy as strong as their coffee. 🧠 🤝 With ServiceChannel, they: ✔️ Centralized work order management (bye chaos) ✔️ Streamlined vendor comms in real time ✔️ Made smarter capital decisions—with actual data ✔️ Upgraded the in-store experience for 1300+ baristas “I’m a leader who operates on data… and ServiceChannel helps me make better business decisions.” — Mahesh Sadarangani, CEO ☕ Watch how Philz Coffee leveled up their ops, one cup (and one work order) at a time. 🔗 Full case study in the comments. #customerstory #PhilzCoffee #facilitiesmanagement #coffee

Restaurant operators, you’re not imagining it—costs are up and margins are tight. But while some brands are struggling to stay afloat, others are quietly saving 19% on facilities spend just by making smarter provider moves. The 2025 Restaurant Facilities Benchmark Report reveals what the most efficient brands are actually doing and how you can stop overpaying for underperformance. 🍴 Data from 21K+ restaurant locations  📉 Cost trends in repairs, maintenance & CapEx  📍 Sharp insights to help you stretch every dollar and still run the show This isn’t fluff. It’s cold, hard ops strategy—for the ones who get it. 📊 Watch the video for a sneak peek, then hit this button for the full report ▶️ https://lnkd.in/gTZp4qrc #QSR #FSR #restaurant #facilitiesmanagement #operations