SatisFacts & ApartmentRatings

Thanks for joining us on today's episode of Ready, Set... Respond! Don't forget to share your favorite takeaway from today's "The Real Reason Residents Leave" webinar in the comments below by 5pm PT | 8pm ET for the chance to win a personalized gift! 🎁✨ #apartmentratings #satisfacts #multifamily #webinar #feetransparancy #residentrapport #multifamilyeducation

Rising rents get the blame, but are they really why residents leave? The reality is that the decision to renew—or move on—often comes down to daily frustrations, not just dollars. In this episode of Ready, Set…Respond, we’re joined by Sara Scarborough Graham, Founder & CEO of Six Dots, to unpack the hidden factors behind resident turnover. From maintenance delays to communication missteps, we’ll explore the small but critical pain points that make or break the resident experience.

Minnesota Multi Housing Association (MHA) - thank you for an incredible conference! Our team had a great time and the education session audiences were spectacular! Thank you to everyone who stopped by to catch up and learn more about their epIQ scores and our survey and reputation solution. The education session engagement and positive feedback from attendees was the icing on the cake. Conference season is just beginning - and we look forward to catching up with our multifamily partners and friends, making new connections, and helping shape the future of the industry with our comprehensive feedback and reputation solution. #multifamily #multifamilyeducation #multifamilyconference #residentsatisfaction #residentretention

Have you registered for Texas Apartment Association's One Expo Conference yet? 🌟 You won't want to miss our Director of Research and Performance, Carla J. Alicea, as she dives deep into the world of reputation and reviews. Catch her session on "The Reputation Rumble: Assumptions Face Off Against Reality" with Paul McClain - CAM, CAPS, NAAEI Faculty on May 8 at 10:30AM. Prepare to be surprised and walk away with new strategies to enhance your community's reputation and stay compliant with the FTC's new rules. Did you know that 50% of renters consider a community's response to online reviews as a crucial factor in their decision-making process? Her session on "Read the Room: Workshopping Impactful Review Responses" unpacks the pivotal role of effective response management in shaping a community's reputation and more. Set your reminders for May 9 at 9AM! ➡️➡️➡️ Registration is open here: https://lnkd.in/gdRkFEEp #apartmentratings #satisfactseducation #multifamilyresearch #TAAONE2025 #residentsurveys #howepIQareyou

Don't miss our SVP of Education and Research, Lia Nichole Smith, and her engagement sessions at Texas Apartment Association's One Expo Conference!🌟 Tired of feeling like just another apartment community? Let’s change that! Learn how to balance the warmth of human interaction with the power of personalization with Lia's session on "Humanized vs. Personalized: Striking the Right Balance with Renters" on May 8 at 11:30AM. Catch her session "'Out of Pocket': Understanding the Buying Language of Gen Z Renters" and discover why Gen Z is less tech-obsessed than you think and why they're more concerned about your company's values than your amenities. ➡️➡️➡️ Make sure to register while you can using this link: https://lnkd.in/gdRkFEEp #apartmentratings #satisfactseducation #multifamilyresearch #TAAONE2025 #residentsurveys #GenZRenters

Do you have the data, guidance, and tools you need to ensure your resident experience aligns with your online reputation? If there are gaps in your data, your retention rates aren't meeting the goal, and/or your reputation could use a boost - the time is now to meet with SatisFacts & ApartmentRatings to understand how we can help 🌟 Will you be at Virginia Apartment Management Association's VAMACON? Schedule time with Wesley Yates or stop by Booth 511 to discuss how our comprehensive feedback and reputation solution has proven success in improving resident sentiment and retention, ultimately reducing vacancy and increasing NOI. Don't be a little fish in a big pond - it's time to make a Big Splash - and we're here to help! #apartmentratings #satisfactsresearch #multifamilyeducation #howepIQareyou #VAMACON

Our unstoppable team is thrilled to be at Texas Apartment Association's ONE Expo Trade Show! 🎊 Stop by booth 624 and chat with our team: Jeff Proebstle, Genevieve "Gen" Martin, Ann Marie Daley, and Liz Berry about our comprehensive resident satisfaction and retention solution. From survey feedback to review cultivation and response to reputation brand analytics - from the tour to the move-out - we equip your teams with all the data and guidance you need to make smart choices with your marketing and operations resources. We can't wait to share more - visit booth 624 to learn more! 👋 #apartmentratings #satisfactseducation #multifamilyeducation #multifamily #residentsurveys #residentretention #FiesTAA #ONEConference #TAAONE #TAAONE2025

Our Director of Research and Performance, Carla J. Alicea, will be speaking at this year's Apartment Innovation and Marketing Conference ! 💡 Make sure to catch her session on "Criticism to Credibility: Building Renter Trust Through Transparency" with Laurel Zacher. This interactive session will tackle the trust crisis head-on, focusing on two key areas: fee transparency and reputation management. Discover actionable strategies to improve fee disclosures, eliminate perceptions of “junk fees,” and build authentic online reputations that align with renters’ lived experiences! ➡️ Register for the conference here: https://lnkd.in/d5Rtf6vN #apartmentratings #satisfactsresearch #multifamilyeducation #AIM2025

Our SVP of Education and Research, Lia Nichole Smith, has an exciting session at this year's AIM Conference©. 🚀 You won't want to miss her session on "The High Cost of Hyperbole: 'Luxury' and Other Multifamily Curse Words" with Mike Whaling. This session isn’t just about shifting the way we market apartments; it’s about building stronger brands by redesigning the marketing narrative with impactful language and positioning strategies that not only enhance your community's image, but also keep your SEO strong and your turnover low! If you haven't already registered to attend AIM, there's still time! ➡️ https://lnkd.in/d5Rtf6vN #multifamily #multifamilyeducation #AIM2025 #aimconf

Ready, Set...Respond Episode 22 is unpacking the REAL reasons residents leave. Join Carla J. Alicea and special guest, Sara Scarborough Graham, as they discuss: 🤔 Why perceived value matters more than price 😠 How daily frustrations erode trust and renewal intent 😊 What steps teams can take now to reduce friction and improve retention This isn’t just a conversation about why residents leave—it’s a research-driven game plan for keeping them. Click Attend ⬇️ to join the Live event OR Register to get the recording 👉 https://lnkd.in/dEkbxcY #multifamily #multifamilyeducation #residentretention #residentsatisfaction