RingCentral

The rise of agentic AI marks a new era in business communications. This isn’t just AI that supports teams—it’s AI that functions as a digital employee: ✅ Understanding business context ✅ Managing complex workflows ✅ Taking independent action ✅ Driving real, measurable outcomes At RingCentral, we are very excited about the future of agentic AI and see its potential to redefine how businesses connect with their customers. We view agentic AI as the next frontier in business communications and customer experience.  With the launch of RingCentral AI Receptionist (AIR), we've built agentic AI into our cloud phone to help businesses actively engage customers and ensure that calls are never missed. RingCentral AIR serves as the essential foundation for our own agentic future, which we will expand into even more new agent possibilities. The future of business communications is about ensuring that every customer interaction yields an opportunity to strengthen relationships and drive business growth with meaningful AI that can be applied to the moments that matter most. 

It’s moments like these that make RingCentral truly special. 🧡 Bring Your Kid to Work Day was packed with fun, creativity, and unforgettable memories. From scavenger hunts to colorful mask-making and an extra yummy cooking class with Chef G 👩🍳, these future innovators got a front-row seat to where their favorite grown-ups work—and had a blast doing it. A BIG thank you to everyone who helped make the day magical. Our offices were brighter (and a whole lot cuter) with our tiny teammates around!

Expanding your customer service team takes time. Setting up RingCentral AI Receptionist (AIR) takes just minutes. Businesses are always looking for ways to improve customer interactions, but adding staff or new resources might not be an option for lean teams. With RingCentral AIR, teams can enhance their customer experience right away. Setup takes only a few clicks, allowing businesses to start delivering instant responses and seamless interactions immediately. Get started with RingCentral AIR in a few easy steps: https://lnkd.in/dzJbnbEs.

Imagine transforming the way your business connects and communicates. That's now possible with Generative AI. GenAI is reshaping business communications and customer experiences—driving revenue growth, reducing operational costs, and revolutionizing how you connect with stakeholders. Join us at our upcoming webinar to explore how AI can transform your business operations. You'll gain valuable insights into: ✅ Real-world success stories from companies harnessing AI ✅ Practical strategies for implementing AI in your communications systems ✅ How RingCentral's AI solutions can be customized to meet your organization's unique needs and fuel business growth The future of business communication is AI-powered. Will you be at the forefront? 🔥 Register today! https://lnkd.in/drwzQdDC

Agents can’t give their full attention to customers when they’re busy taking notes during a support call. RingCX removes the distraction of manual note-taking by using AI summaries to automatically capture key details and action items so conversations stay personal and focused from start to finish. The result? ✅ Faster resolutions ✅ Better customer experiences ✅ Highly engaged teams With every interaction summarized instantly, teams can move forward with clarity without the busywork. Free your agents to focus on what matters most—the customer: https://lnkd.in/gDRTiBeJ. #ContactCenter #CustomerExperience #AI

Great customer support starts with removing roadblocks for both callers and agents. 🤝 Owen Security Solutions Inc uses RingCentral AI Receptionist to simplify the caller experience by eliminating frustrating phone trees, delivering a natural, human-like interaction to their customers without the need for additional staff. With RingCX, they’re enhancing coaching so agents can boost performance and deliver more personalized support. John Finch and April Chastain, Operations Manager at Owen Security, dive into how these tools elevate experiences on both ends of the call.

The best treatment for communications headaches? 🤕 RingCentral’s AI-powered RingEX and RingCX proved to be the perfect prescription. The Doctor, a leading Los Angeles-based primary care practice, was tangled in inefficiencies, juggling multiple vendors, siloed systems, and spiraling operational costs. They needed a cure, fast. Enter RingEX and RingCX, delivering precisely what the doctor ordered—and more. The results? 🩺 67% reduction in business communications costs ⚕️ 25% shorter call-handle times 🩹 <1 abandoned call per day (down from 13 before RingCX!) But it doesn’t stop there. With RingCentral, The Doctor isn’t just streamlining operations—they’re transforming patient care, scaling rapidly, and spreading the word about their success with RingCentral! Is your business in need of a communications boost? https://lnkd.in/gJf6PzWU

Think AI receptionists can only handle basic Q&A? Think again. When someone calls, they might want to book an appointment, get help with a complex question, or reach the right person, without waiting on hold. RingCentral AI Receptionist listens, understands, and responds in real time, helping businesses stay accessible and efficient throughout every phone interaction. See how AI-powered call handling can elevate your customer experience: https://lnkd.in/gjUShz7S.

What’s the fastest way to bring AI into your business? Start with the tools your team already knows. When asked about the biggest barriers to AI adoption, analyst Melody Brue from Moor Insights & Strategy pointed to cost and integration challenges. Hear her insights on simplifying AI adoption below.

Congratulations to Kelly Malone Ph.D., MBA, MSCIA, CTPRP, CISSP, CISM, CCISO on being named a 2025 Product Security All‑Star! 🚀 As RingCentral’s Senior Director of Application & Product Security and Customer Trust, Kelly keeps security at the heart of everything we build. Her take on what’s next says it all: “In the next 3–5 years, AI will heavily influence Product Security end to end… AI will be used to find correlations between vulnerabilities and identify more complex exploits often found through multi‑step procedures from highly skilled attackers.” Join us in celebrating Kelly’s well‑deserved recognition, and check out her full interview with Cycode for even more insights on AI‑driven security. ⬇️ #ProductSecurity #AI #Cybersecurity