Empowering Digital-Focused Contact Centers with AI-Driven Workforce Management At Playvox by NICE Workforce Management (WFM), we revolutionize customer interaction management across chat, email, tickets, cases, social media, and voice channels, helping contact centers optimize staffing, reduce costs, and enhance customer experiences in the digital-first era. AI-Powered Multi-Step Interactions & Back-Office Optimization Our CRM-integrated workforce management platform automates manual processes and provides a unified view of multi-step interactions across front and back-office operations. With real-time adjustments and AI-driven forecasting, scheduling and integrated Capacity Planner, Playvox enables seamless, connected customer journeys while maximizing efficiency and reducing operational costs. Optimized Workstreams for Maximum Performance From initial contact to final resolution, Playvox streamlines the entire customer inquiry lifecycle, ensuring multi-skill, omnichannel workstreams are managed effectively. By bridging front and back-office functions, our solution enhances workforce alignment, minimizes attrition, and empowers teams to deliver exceptional service with greater agility and precision. 🔹 Boost productivity. Reduce costs. Elevate customer experience. Ready to transform your workforce? Contact us today to see how Playvox WFM can optimize your operations and drive results.
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Playvox by NICE reposted this
Ready for an unplugged CX AI experience? Join our exclusive webinar featuring Max Ball, author of The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025. He’ll share key strategies, insights on CCaaS trends, the rising role of AI, and more. Get experienced and register: https://bit.ly/42pcI1B #AI #CX
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Your Interactions 2025 registration comes with a bonus—a complimentary one-on-one consultation with a top CX industry analyst! Whether you’re focused on AI, automation, or the future of customer experience, this is your chance to get tailored insights from experts at Aberdeen Strategy & Research, Metrigy, IDC, Aragon Research, and more. Don’t wait – register for the event to book your time! 🎰 https://bit.ly/3ZIHdyR #NICEi25 #ArtificialIntelligence
Playvox by NICE reposted this
Ready for an unplugged CX AI experience? Join our exclusive webinar featuring Max Ball, author of The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025. He’ll share key strategies, insights on CCaaS trends, the rising role of AI, and more. Get experienced and register: https://bit.ly/42pcI1B #AI #CX
Playvox by NICE reposted this
Yesterday, we welcomed our esteemed partners to NICE's Momentum Partner Summit 2025 in Scottsdale, Arizona! 🌵 Over the next few days, we'll be at The Phoenician collaborating with our partners, innovating, and shaping the future of AI-powered experiences together—while having some fun in the desert! From smarter customer service automation to hyper-personalized interactions, the future holds limitless possibilities for businesses to elevate CX like never before. Stay tuned for more! #NICEMomentumPartnerSummit #ArtificialIntelligence #CustomerService
Playvox by NICE reposted this
🏆 Another win for NICE! We’re proud to be named a Leader in Workforce Engagement Management by Quadrant Knowledge Solutions! This recognition reinforces our commitment to helping businesses create exceptional employee and customer experiences with AI-driven automation, analytics, and CX innovation. 🔗 Read more: https://bit.ly/3QJp7qL #NICE #CX #AI #WEM #CustomerExperience #Automation
Playvox by NICE reposted this
𝗦𝘁𝗶𝗹𝗹 𝗼𝗻-𝗽𝗿𝗲𝗺? 𝗬𝗼𝘂’𝗿𝗲 𝗻𝗼𝘁 𝗮𝗹𝗼𝗻𝗲—𝗯𝘂𝘁 𝗴𝗿𝗼𝘄𝘁𝗵 𝘀𝗵𝗼𝘂𝗹𝗱𝗻’𝘁 𝗵𝗮𝘃𝗲 𝗹𝗶𝗺𝗶𝘁𝘀. 📈 The cloud changes everything. It’s how you scale effortlessly, harness AI for smarter automation, and personalize every interaction. And right now, moving to the cloud has never been easier. Let’s make your transformation effortless. Try CXone Mpower, the ultimate Customer Service AI platform, for yourself—cost-free for a limited time: https://bit.ly/43DxWtN #CXoneMpower #CustomerService #ArtificialIntelligence
Implementing AI in your contact center can be an overwhelming prospect. Figuring out where it will be most useful, how to get started, and what success looks like is a lot to take on. And let’s not forget how your agents, analysts, and managers factor into the equation. But if it’s implemented correctly, AI will help you create an experience that keeps your customers coming back. Download our eBook today. https://lnkd.in/ge55_NeC #wfm #playvoxbynice #ai #contactcenter
🚀 The Future of Workforce Management is Here! 🚀 In today’s fast-paced customer service environment, the right Workforce Management (WFM) solution isn’t just a tool—it’s a game-changer. That’s why Playvox by NICE WFM is leading the way with innovative, AI-driven scheduling, forecasting, and real-time insights that keep contact centers running smoothly. 💡 Why Playvox by NICE WFM? ✅ AI-powered forecasting for unmatched accuracy ✅ Flexible, cloud-based scalability ✅ Seamless integration with your existing CX ecosystem We know the competition is fierce, with other WFM solutions promising efficiency and automation. But at NICE, we believe the difference lies in experience, innovation, and real results. 📢 Ready to optimize your workforce like never before? Let’s connect and explore how Playvox by NICE WFM can transform your operations. Drop a comment below or send us a message to learn more! https://lnkd.in/giRS-pn3 #WorkforceManagement #WFM #CustomerExperience #CX #AI #AIForecasting #ContactCenterSolutions #CallCenterTechnology #EmployeeEngagement #CustomerServiceExcellence #BPOIndustry #CloudWFM #AutomationTools #Playvox #NICEWFM #FutureOfWork #DigitalTransformation #TechInnovation #BusinessOptimization #OperationalEfficiency
❓ Why Choose Playvox WFM? ❓ Playvox WFM is built for digital-first, omnichannel contact centers, offering AI-driven forecasting, real-time scheduling, and seamless CRM integrations. Here’s why it stands out: ✅ Optimized for Digital Workstreams – Not just for voice-based contact centers; perfect for managing chat, email, social, and voice. ✅ Fast & Easy Deployment – Cloud-native with no heavy IT lift, unlike enterprise-heavy solutions. ✅ Bridges Front & Back Office – Manage both customer service and back-office teams in one platform. ✅ AI-Powered & CRM-Centric – Smarter scheduling, flexible shift management, and deep CRM integrations. 👉 Best fit for mid-market & fast-growing teams, digital-first businesses, and those needing flexible WFM solutions. 💡 Ready to transform your workforce? Let’s talk! https://lnkd.in/giRS-pn3 #WorkforceManagement #WFM #AI #DigitalTransformation #ContactCenter #CustomerExperience #Omnichannel #CloudSolutions #CRM #Automation #BackOffice #FrontOffice #Scheduling #CustomerService #AIinWFM #Playvoxbynice #FutureofWork
🚀 Powering Workforce Management with Playvox by NICE 🚀 Workforce management is more than just scheduling—it’s about efficiency, flexibility, and delivering exceptional customer experiences. Playvox WFM, now part of NICE, combines AI-driven forecasting, real-time adaptability, and seamless CRM integrations to help businesses optimize their operations. 🔹 Smarter Scheduling: AI-powered forecasts that adapt to demand. 🔹 Seamless Integrations: Works effortlessly with Salesforce, Zendesk, and other leading CRM platforms. 🔹 Front & Back Office Optimization: Aligns workforce planning across the entire organization. With NICE's industry-leading innovation and Playvox’s digital-first agility, we’re redefining WFM for modern contact centers. Ready to elevate your workforce strategy? Let’s talk. 👇 https://lnkd.in/giRS-pn3 #WFM #PlayvoxbyNICE #AI #CustomerExperience