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🌧️ Last night’s ILEA Austin happy hour at Lake Austin Spa Resort was unforgettable—not just for the stunning views and fantastic company, but for a moment that truly showcased top-tier hospitality. As the lovely tour of the property wrapped up (if you haven't been, I highly recommend making the trip out), dark clouds rolled in (see picture). Just as we were heading back, the skies opened up. Kristin, the Group Sales Manager, didn’t miss a beat—she rushed to get umbrellas for the group, selflessly braving the rain herself. It was a small gesture that made a big impact, turning a potential disruption into an opportunity to elevate the experience. This moment was a powerful reminder: in the events industry, things won’t always go as planned. But it’s how you respond that makes the difference. The right attitude and swift action can turn any challenge into a memorable part of the story. Kudos to the Lake Austin Spa Resort team for embodying this level of service. It’s these kinds of moments that leave a lasting impression and set the standard for hospitality excellence. #EventProfs #HospitalityExcellence #CustomerExperience #ILEA #LakeAustinSpaResort