PerfectServe

It's officially #NursesofNote season at PerfectServe! Nominations are open today through April 14. As we kick off the fifth year of this awards program, we've made a few exciting updates : ✅ Awards will be given out in four new categories (one grand prize winner per category) to spotlight different areas of nursing excellence 🎁 Winners will receive a cash prize and other gifts as a token of appreciation for their impact If you know a nurse who deserves recognition, nominate them today! 🔗 https://bit.ly/3DvYkeo

Nominations for the 2025 #NursesofNote program are open through April 14! If you know an amazing nurse, fill out the form here: https://bit.ly/4iFNEZG Today, Daryl Lynn, a Clinical Integration Analyst who started his career in healthcare as a nurse, shares his perspective on nurse recognition and why it's important to put the patient at the center of every process: "If they put that patient front and center and make sure that everything they're doing is that patient focus, then things fall into place right."

When hospitals partner with Five9, they're looking to modernize their contact centers with cloud technology, but the benefits extend far beyond that. That's why we're excited to partner with Five9 to give health systems the best of both worlds: ✅ Five9's cloud contact center solution with multi-channel support, AI assistance, and smart analytics ✅ PerfectServe's purpose-built Operator Console solution that transforms traditional switchboards into intelligent patient command and transfer centers Together, we enable contact center teams to automate routine inquiries while ensuring important clinical communications are efficiently routed and handled with the precision and care they require. For hospitals looking to expand their digital front door and adapt to evolving healthcare delivery, our partnership offers a modern solution that enhances both patient experience and staff satisfaction.

Are communication silos costing you more than you think? 🚨 Being forced to manage separate tools for secure texting, paging, and scheduling can lead to critical breakdowns in communication. We believe bringing all of these workflows together—and integrating them into the EHR—is the best way to fix this. And you might even save some of your budget on the way. Ben Moore explains how a unified #communication system can transform care delivery. #PerfectServeUnite

Are you passionate about building strong relationships and ensuring clients achieve their goals? If so, we're looking for a dedicated Customer Success Advisor to join our remote team. Apply here: https://bit.ly/3R0vm9L What You’ll Do: • Manage a portfolio of healthcare clients, serving as their primary point of contact. • Drive system utilization and adoption to maximize client satisfaction. • Collaborate with internal teams to enhance the value of our solutions. • Identify opportunities for process improvement and lead optimization efforts. Why PerfectServe? • Remote-first work environment. • Comprehensive health, dental, vision, life, and disability insurance available from day one. • 401K with immediate vesting and company match. • Generous holiday and paid time off policies. • Opportunities for internal advancement. If you’re ready to make a meaningful impact in healthcare and grow with a dynamic team, we’d love to hear from you! #customersuccess #PerfectServe

How the UNC School of Medicine's Department of Psychiatry transformed their complex provider scheduling: CHALLENGE ➡️ Managing 200+ provider schedules across multiple clinical settings while hiring 20 new physicians annually SOLUTION ➡️ Lightning Bolt's scheduling automation transformed fragmented processes into a streamlined system Results speak volumes: - Reduced schedule creation time by 88% - Decreased schedule swap time from 15 minutes to 30 seconds - Consolidated publishing frequency from continuous to just 2x annually - Created ONE source of scheduling truth with 41 custom views "Our clinical mission can't be our focus if we're focused on all these operational logistical pieces. We need tools that will free up mind space and time to pursue and grow our clinical mission." - Nadia Alamo, Project Manager The UNC School of Medicine's success with Lightning Bolt shows how a department growing at "astronomical rates" can leverage automation to focus on what matters: expanding clinical services and improving patient care. #providerscheduling

"We can’t take a 'business as usual' approach anymore — the stakes are just too high. When systems integrate better, every minute saved by removing roadblocks is a minute given back to clinicians and patient care. It’s time for vendors in this space to treat interoperability as a core business strategy rather than a buzzword or another box to check as they’re going through the motions." - PerfectServe CEO Guillaume Castel in MedCity News Read more about Guillaume's take on #interoperability here: https://bit.ly/3DWubVN

When your OB-GYN clinic is small but mighty, you can’t afford to let missed calls and confusing messages slow you down—especially when one of your providers might leave at a moment’s notice to deliver a baby at the hospital next door. That was the reality for Women’s Health Associates in Lubbock, TX. With a high volume of medically complex patients and a fast-paced schedule, their old answering service just couldn’t keep up. Missed messages. Incorrect transfers. Confused patients. Variable pricing. It all added up to a big problem. Enter PerfectServe. With our Practice Communication solution, this women-owned clinic completely transformed their call management workflow. Now, providers can forward messages and receive calls through the app. The office coordinator can update the on-call schedule in seconds. Nurses can step in easily when a provider is out. And, best of all, patients get answers quickly and feel supported. The result? Happier providers. Smoother operations. And no more late-night headaches over misrouted calls. It’s a small change with a big impact—and it’s exactly the kind of difference the right technology can make. 💡

💤 Uninterruptible sleep. Smarter schedules. Reduced alarm fatigue.    Burnout in healthcare hasn't gone away, but PerfectServe is helping to create these positive outcomes by giving clinicians the tools they need to thrive. 

What happens when #clinicalcommunication and #scheduling work together? We asked that question six years ago, and it’s been driving everything we do ever since. Our mission has been clear: Optimize and organize the healthcare workforce so we can connect the right people at the right time. That means doctors, nurses, operators, staff, patients, and even family members across all care settings and systems. No matter the EHR, no matter the channel. We believe better scheduling and communication don’t just improve operations, they transform care. What could your team accomplish if they had transparent schedules and unified communications workflows?