Olo

📟 Ur ordr is rdy ⬆️ That was 20 years ago We have come a long way from our text message ordering roots, but our purpose hasn't changed: to help restaurants create experiences so good that guests come back for more. ⬇️ This is now In less than 3 minutes, Olo Founder & CEO Noah Glass introduces the Olo Guest Data Flywheel—a strategy for restaurants to win repeat guests & drive profitable traffic.

Our Spring Release is live 🚨 Jonas Brock has the highlights in under 90 seconds, including details on our new loyalty integration with Thanx. Read the full release: https://lnkd.in/eRjqy3aC

The language of hospitality speaks volumes. The warmth of a “welcome back,” or a “happy birthday” makes guests feel seen and known. There’s a common misconception that this feeling is erased by tech, sterilized by AI, and unachievable in the digital space. I disagree. Thoughtful technology doesn't replace hospitality—it extends it. When designed intentionally for restaurants, digital touchpoints can create moments of recognition that echo the best in-person experiences, empowering brands to deliver personalized hospitality at scale. A small shift in word choice can make a big impact. Consider "Our Signature Dishes" versus "For You." One centers the brand; the other centers the guest. AI-powered recommendations can make this shift a reality. This subtle reframing transforms the dining journey from 'what we're known for' to 'what you might love'—creating a digital hospitality experience that feels personally curated rather than generally promoted. This principle extends to introducing guests to new favorites. The math is simple: if a guest has twice as much to crave, they're likely to come back twice as often. More favorites mean more reasons to return. Olo Smart-Cross Sells feature uses AI to recommend dishes based on order history, location, time of day, and current basket selections. It's not just about recommendations; it's about retention. The right words, at the right time, with the right tech, turn one-time diners into regulars.

I can’t imagine working with a smarter, more passionate team. #rlc2025 did not disappoint. Olo customer or not (yet), we’ve got this. Let’s go! 🚀 #restaurants #saas #digital #data #insights #hospitality #leadership #stratrgy

Just wrapped up an incredible few days at #RLC2025. The Restaurant Leadership Conference never disappoints — great content, strong connections, and an outstanding venue. One of the highlights for me was joining the Branded Hospitality podcast with Jimmy Frischling and Michael “Schatzy” Schatzberg. Always a great conversation — this time diving into Costa Vida, Fresh Mexican Grill momentum and some of the innovation trends shaping the industry. Grateful for the chance to learn, share, and connect with so many great leaders.

What will separate the winners from the losers in the restaurant industry? It’s about digital mix, sure. However, not all digital is created equally. Direct digital/first-party digital mix is the metric that matters. Learn how the co-product of guest data from direct digital orders and guest-centric payments is enabling brands - and their franchisees - to survive and thrive by personalizing guest experiences to make every guest feel like a regular and drive profitable traffic. That’s our mission at Olo and why I’m so excited about the Olo Guest Data Flywheel: Order, Pay, and Engage. Thank you for having me on and for our 15+ years of friendship, Dan Rowe and Fransmart. #SmartFranchising #HospitalityAtScale

It's hard to believe #Beyond4 was almost a month ago 🤯 In case you missed it: Noah Glass reflects on five strategies from our annual customer event that could benefit your brand: https://lnkd.in/ePamAJ88

In the midst of all the incredible #RLC2025 content, two moments from the CEO-to-CEO conversation between Dutch Bros Coffee's Christine B. and Portillo's Michael Osanloo stood out: 🔹"As you think through new technologies, you cannot lose your brand." -Christine Barone on Dutch Bros' mobile ordering rollout 🔹“We’re willing to sacrifice less than perfect to get good, really fast." -Michael Osanloo on Portillo's operational evolutions, including kiosk implementation The common thread: balancing innovation with brand authenticity. We’re excited to see what insights are in store today!

🎧 Exciting news from the Hospitality Hangout Podcast 🎧 We’re partnering with the incredible team at Olo to launch a brand-new podcast mini-series — recorded live next week from Influencer Row at RLC. Special thanks to Alayna Sullivan, Shad Foos, and Noah Glass for their partnership and vision in bringing this collaboration to life. We’re joined by a standout lineup of industry leaders who are driving innovation in digital hospitality: 🎙️ Wade Allen — Costa Vida, Fresh Mexican Grill 🎙️ Michael Beacham — California Pizza Kitchen 🎙️ Anthony Valletta — bartaco This mini-series is packed with insights, leadership, and future-focused conversations you won’t want to miss. Courtney Mazzella Jay Brasher Champion Hotels Management & Development Katey Smart #Podcast #Hospitality #Influencer #SocialMedia Ray Gallagher Jimmy Frischling Julie Zucker Branded Hospitality Sean J. Marrero Jaime Lane Nolan DeCoster Hayley Vong Kacie Gonzalez

Flying to Phoenix over the weekend to attend RLC? We have your in-flight entertainment covered. Check out guest spots from Noah Glass and Peter Benevides on a few of the industry's best podcasts. Links in the comments 👇