Observe.AI

How are industries like banking, finance, and insurance using Voice AI to improve CX and operational efficiency? Lucky for you, we partnered with CCW Digital to find out. 📊 Inside the report: ✅ Top CX challenges by industry ✅ Trends shaping Voice AI investments ✅ Real-world outcomes from AI-powered automation Get the data. Benchmark your strategy. Lead with confidence. 📥 Download now → https://lnkd.in/gvwqMNHg

Voice AI is transforming the way contact centers operate—raising the bar for customer experience and operational excellence. The future isn’t around the corner. It’s happening now. And Observe.AI is at the forefront. 🎙️ Hear from CEO Swapnil Jain on how we’re leading this AI-powered shift.

AI that boosts ROI—and customer satisfaction? It’s here. Our VoiceAI Agents go beyond rule-based bots to deliver real business results: 📈 Reduce costs by automating repetitive tasks ⚡ Improve CX with faster, more empathetic service 🔁 Continuously learn from real interactions to get smarter over time Discover how Agentic AI is reshaping contact center performance. 👉 Read the blog: https://lnkd.in/gTUCmDKf

👥 AI that understands conversations. 🚀 Contact centers that scale like never before. Watch our on-demand webinar featuring Max Ball of Forrester and our very own Swapnil Jain as they explore the future of humanlike conversations at scale—powered by Voice AI. You’ll learn how to: ✅ Automate repetitive tasks ✅ Supercharge agent performance ✅ Drive cost-efficiency and better CX 👉 Watch now: https://lnkd.in/gVAP_tNG

Redefining contact centers—one conversation at a time. 💬 Inc42 Media dives into how we are transforming the traditional support model with AI-powered insights, automation, and agent empowerment. From driving business outcomes to shaping the future of customer experience, this feature highlights our mission in action. 📖 Read the full story: https://lnkd.in/gxtA2Zs6

📢 We’re headed to Kansas City! Observe.AI is excited to join industry leaders at the CCW BFSI Exchange, April 23rd–25th. Let’s talk about how AI is transforming contact centers across BFSI—driving compliance, improving CX, and delivering measurable ROI. See you there! 🚀

AI can transform CX—but only if done right. From real-time agent support to smarter automation, this guide breaks down 5 essential strategies for leveraging Conversational AI without compromising experience. 📘 Download now: https://lnkd.in/givJtxun

What a week at the Frost & Sullivan Executive MindXchange! 💥 A huge thank you to everyone who stopped by our booth, joined our captain table luncheon, or just sparked great conversations passing by. From workforce optimization to real-time insights, it’s clear: the contact center is evolving—and AI is leading the charge. We’re walking away with fresh perspectives, new partnerships, and a whole lot of excitement for what’s next. Let’s keep the momentum going! 🚀

📊 Is your contact center passing the ROI test? Join us for our next Impact Series session: Your Contact Center’s ROI Scorecard: Pass or Fail? 🗓️ Thursday, April 24th at 9 AM PT | 12 PM ET ROI isn't just about cost savings anymore. It's about agent performance, customer satisfaction, and revenue growth. But are you measuring what really matters? Learn from Jacquelyn Kenney and Sneha Iyer as they break down: ✅ The ROI metrics that actually move the needle 🔍 Hidden metrics you’re probably missing 🤖 How AI-powered insights are reshaping ROI 👉 Save your spot now! https://lnkd.in/dyzr3xu2

Discover how Affordable Care partnered with Observe.AI to implement VoiceAI Agents allowing them to reduce transfers, improve customer satisfaction, and elevate agent impact. Challenge: Affordable Care was looking to upgrade its current interactive voice response (IVR) solution to a more advanced voice AI agent option but was struggling to find the right partner that offered flexible, reliable, and cost-effective deployment options that meet their unique needs. Solution: Based on the long-term partnership with the Observe.AI team and the track record of success using the Observe.AI conversation intelligence platform, Affordable Care decided to become one of the first adopters of VoiceAI Agents—successfully deploying its first AI agent in 2 weeks. 📊💡 🗞️ Read their success story here: https://lnkd.in/gc3bCsXT