Numa

Recent policy shifts, including proposed 25% auto import tariffs, could increase vehicle costs by $2,500 to $5,000, with some models seeing hikes up to $20,000. [Reuters -- https://lnkd.in/gvt7dYuH] Cox Automotive Inc. projects a potential 700,000 fewer new car sales in 2025 if these tariffs take effect. Such changes not only affect sales but also strain service departments as customers hold onto older vehicles longer. How would a hit like that ripple through your showroom and service drive? No matter what happens, dealers who communicate clearly and honestly with their customer base will build trust and lifelong loyalty. If there is a strain on your service dept, we see dealers with excellent communications winning the day -- meaning never let a customer call go unanswered, get back to customers on vehicle status before they think to contact you, head-off heat cases before they blow up. Dealers -- are you bracing for the potential slowdown or strategizing around it now?

Big thanks to Automotive News for sharing Tasso Roumeliotis' thoughts on what really makes dealerships great: communication. [link to full article in comments] The pressure in dealerships today is relentless—technician shortages, stricter OEM customer service standards, and rising consumer demand for digital-first experiences. The result? More heat cases—those stressful, trust-breaking moments when customers feel ignored or left in the dark. And here’s the kicker: these aren’t just bad reviews waiting to happen. They're silent profit killers. A single lost service customer can mean tens of thousands of $ in lifetime revenue walking out the door. Tasso nails the solution: dealerships need to get world-class at communication--right now. That’s where AI Agents come in. At Numa, our AI Agents identify and escalate heat cases before they boil over, send proactive RO updates, and free up service teams from phone tag so they can focus on higher-value interactions. It’s not about replacing humans—it’s about making your best people even better. Fixing cars is table stakes. The dealers who win are the ones who fix communication. #AInativedealerships

The Future of Dealership Fixed Ops Is AI-Native 🚗 🛠️ 🤖 You don’t need more tools. You need an operating model that works with AI at its core. AI Agents are helping dealerships: ✅ Increase $ per RO ✅ Eliminate every single missed call ✅ Drive advisor accountability and performance ✅ Deliver proactive service ✅ Max out CSI and drive lifelong customer loyalty We wrote the blueprint for how to become an AI-native dealership. It’s not gated. Just useful. 👉 https://lnkd.in/gHqyjHmv #AInativedealerships

Live from DealerPoint: What We’re Hearing! 🚗 We’re on the ground at DealerPoint, and the conversation is clear -- dealers are done with disconnected tools. They want solutions that just work. That’s why AI Agents are catching fire. 🔥 Handle ALL the calls 🔥 Book ALL the appts 🔥 Flag ALL the heat cases 🔥 Coach ALL the team If you’re here in Orlando—come say hi. #AInativedealerships #DealerPoint

🚨 Dealership service managers — don’t let easy wins slip through the cracks. If your team isn’t using Numa—or needs a quick refresher on how our AI Agents drive faster response times, higher CSI, and more booked appointments—this webinar is for you. 📅 The AI Drive — Dealer Service Training 🕓 Wednesday, April 16 | 11:30am PT / 2:30pm ET

Dear Dealership Service Manager, We see you. You’re coaching advisors, chasing techs, managing loaners, calming customers, hitting RO goals, and still checking voicemails. You didn’t sign up to be a therapist, traffic cop, and operations analyst—but here you are. You’re doing more with less. You deserve tools that work as hard as you do.

We’re heading to Orlando for DealerPoint 2025 this week (April 9–11)! https://lnkd.in/gXfaW8AU 🎯 Want to chat about how AI Agents are reshaping service departments? Let’s connect at the Hyatt Regency Grand Cypress Resort. Look for Derek Simonds and the rest of the team from Numa. We’ll be talking about: 💥 Accountability & transparency 💥 What zero missed calls does for CSI 💥 Real-world AI Agent use cases If you’re thinking about how to modernize fixed ops, come find us. #AInativedealerships #DealerPoint

From 3% to 20% Online Booking: Universal Auto’s Jump Universal Auto went from 3% to 20% of appointments booked online—thanks to AI Agents. Why? ➡️ Agents guide customers to digital booking when staff is unavailable ➡️ No more lost voicemails ➡️ No more phone tag Customers love it. Your advisors will too. And, AI Agents will not just blindly force customers down this path. If customers want to talk to a human, AI Agents are smart enough to know and make it happen. You may wonder, what else can AI Agents do in my dealership? See how it all works right here: 👉 https://lnkd.in/gHqyjHmv #AInativedealerships

What Real Coaching Looks Like in Dealership Fixed Ops Most service managers never hear what’s said on customer calls. That means… 🚫 No coaching 🚫 No accountability 🚫 No clarity With AI Agents like Numa's Call Intelligence Agent, it’s all there: ✅ What was said ✅ Whether the upsell was offered ✅ If the tone was right ✅ Where the opportunity was missed Call data becomes coaching data. And that's just one use case of many. Want to learn how forward-thinking owners, GMs and fixed ops leaders are making it happen across their dealerships? We put together a guide on AI Agents in dealerships. No sales pitch, just a roadmap to get you started. 👉 https://lnkd.in/gHqyjHmv If you like what we have to say, please let us know in the comments! #AInativedealerships

Overheard today in a dealership visit. Service Manager speaking to Fixed Ops Director. "Numa is the sh*t man. You gotta check out all the things they can do. Our phones aren’t ringing off the hook anymore and it allows the BDC to multitask!" Proud to be helping dealership teams succeed. #AInativedealerships