Multichannel Marketer reposted this
👏 A lot of companies say they have AI agents—very few can point to real results. Amazing story in Multichannel Marketer where alby customer, Michael Hughes, shares what PlushBeds made possible with a live deployment and clear impact.
Our customer, Michael Hughes, sat down with April Berthene from Multichannel Marketer to share how PlushBeds was looking for an AI tool that ACTUALLY helps undecided shoppers make confident buying decisions. alby was that tool—with an AI agent that anticipates questions and supports shoppers 24/7. “This instantly becomes our most efficient, most proficient customer service agent… able to answer almost every question a customer may have about any product, in real time—even at 3:00 a.m. on a Sunday.” The impact: 🔍 15% of site traffic engaging with alby’s predictive prompts 🛒 Those shoppers converting—4–5x more than average 📉 Customer service calls dropping by 20%, reducing load on human agents and cutting costs It’s been incredible partnering with forward-thinking CEO like Michael who’s setting the standard for using AI to deliver a first-class customer experience 👏 https://lnkd.in/eFcd-Vqj