LumenVox by Capacity’s cover photo
LumenVox by Capacity

LumenVox by Capacity

Software Development

San Diego, California 1,791 followers

Powering exceptional voice experiences

About us

Since being acquired in 2023 by Capacity, the LumenVox LinkedIn page is inactive. Please stay connected with us at linkedin.com/company/teamcapacity. LumenVox is now Capacity Voice, which reduces call volumes, improves customer experiences and resolves support issues instantly with AI-powered voice automation. Our advanced speech recognition and voice authentication transforms customer experiences. As part of Capacity, an omnichannel support automation platform, Capacity Voice helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform. Learn more at capacity.com.

Industry
Software Development
Company size
51-200 employees
Headquarters
San Diego, California
Type
Privately Held
Founded
2001
Specialties
Speech Recognition, Text-to-Speech, Carrier Grade Core Technology, Integration with Leading Industry Platforms, Leading Edge Tools and Partner Programs, Flexible Licensing Options, Multi-Factor Authentication, Artificial Intelligence, Voice Recognition, Deep Neural Networks, Machine Learning, and Voice Authentication

Locations

Employees at LumenVox by Capacity

Updates

  • Join our experts Senior Product Manager Bradleigh Scott and Channel Sales Manager David Smith for an exciting webinar on the latest of neural #TTS and #NLU. Save your spot here ⬇️

    View organization page for LumenVox by Capacity

    1,791 followers

    Ready to level up your voice-tech game? Say goodbye to clunky, robotic voices and hello to natural, expressive, and ultra-adaptable voice interactions. Join us for an exclusive webinar where we’ll dive into the latest advancements in neural text-to-speech (TTS) and natural language understanding (NLU). What you'll learn: 🔹 How neural TTS delivers better results and creates elevated customer experiences 🔹 How the new technology can be used to create custom voices 🔹 How to integrate new voice technology and migrate from legacy systems 🔹 How tools like sentiment analysis and call summarization can improve customer engagement and analytics 🗓 Thursday, April 17 ⏰ 10 AM CST Join our experts, Senior Product Manager Bradleigh Scott and Channel Sales Manager David Smith, as they break down the latest neural TTS and NLU features. Sign up here ➡️ https://lnkd.in/dAxegRyU 

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    Access this content and more in the LinkedIn app

  • Ready to level up your voice-tech game? Say goodbye to clunky, robotic voices and hello to natural, expressive, and ultra-adaptable voice interactions. Join us for an exclusive webinar where we’ll dive into the latest advancements in neural text-to-speech (TTS) and natural language understanding (NLU). What you'll learn: 🔹 How neural TTS delivers better results and creates elevated customer experiences 🔹 How the new technology can be used to create custom voices 🔹 How to integrate new voice technology and migrate from legacy systems 🔹 How tools like sentiment analysis and call summarization can improve customer engagement and analytics 🗓 Thursday, April 17 ⏰ 10 AM CST Join our experts, Senior Product Manager Bradleigh Scott and Channel Sales Manager David Smith, as they break down the latest neural TTS and NLU features. Sign up here ➡️ https://lnkd.in/dAxegRyU 

    This content isn’t available here

    Access this content and more in the LinkedIn app

  • Break free from #Nuance in just 4 steps! 🚀 It doesn’t have to be complicated migrating from Nuance. If you're tired of rising costs, licensing headaches, or limited flexibility, it’s time for a change on your terms. With LumenVox by Capacity, making the switch is easier than you think: ✅ Assess your current setup ✅ Go intro production ✅ Implement with minimal disruption ✅ Optimize for long-term success Read about the entire process here: https://hubs.li/Q03bdzlb0

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  • ⏳ Is your organization ready for Nuance’s on-prem sunset in 2025? #Healthcare and #FinancialServices leaders, the clock is ticking. With Nuance retiring its on-premise solutions, many are asking: How do we protect our sensitive data while maintaining top-tier #VoiceAutomation performance? The answer: You can stay on-premise without compromising accuracy or security! We’ve put together a step-by-step guide to help you find the right on-prem replacement before it’s too late. Check it out ➡️ https://hubs.li/Q035vJBZ0

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  • SaaS vs. On-Prem: Which option is right for your business? Deciding between SaaS (Software as a Service) and On-Premise solutions can be challenging, but the right choice can make all the difference for your business. Here’s a quick comparison: ☁️ SaaS – Easy to scale, lower upfront cost, always up-to-date 💾 On-Prem – More control, one-time licensing, but higher setup costs Not sure which is right for you? With LumenVox by Capacity, you don’t have to choose—we support both, so you can start with one and switch when you’re ready. Explore your options here: https://hubs.li/Q0395b-Q0

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  • What if you could answer your customer’s queries before they even call? It’s possible! 💡 Our #VoiceTechnology helps you reduce inbound calls by delivering timely, accurate updates straight to your customers. Here’s how: 📢 Communicate critical information such as scheduling updates, appointments, local emergencies, service updates and more. 💬 Messages will be received in full when Call Progress Analysis (CPA) determines whether (and when) a human or answering machine is on the other end of the line. 🌟 Over 1 billion outbound calls are powered by LumenVox each month. Learn more here about our #CallCenterSolutions here: https://hubs.li/Q038WQJm0

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  • 🚨 Don't miss out! DSW Designer Shoe Warehouse's Tim Harpe will be joining us tomorrow with Simplify's Zach Jones to shed insight on how #IntelligentVirtualAgents have saved $1.5M in #CustomerSupport costs. 💰 Join us tomorrow at 10 AM CST to learn: ⭐ How to choose an #IVA vendor that helps you accomplish your goals ⭐ How the perfect combination of CX and AI can improve your bottom line ⭐ How to scale AI support across your organization for more savings Save your spot here: https://hubs.li/Q039jH2X0

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