Keolis Commuter Services

Yesterday, more than 30 Keolis managers participated in a “Fare is Fair” event helping Commuter Rail passengers prepare for the upcoming installation of fare gates at South Station this summer, followed by Back Bay this fall.   Keolis has brought industry-leading fare collection efforts to the MBTA Commuter Rail system, including leading the successful installation of fare gates at North Station in 2022. We have also implemented new tools and technologies around fare collection, resulting in record levels of ticket scans and checks while making it significantly easier for passengers to purchase tickets. 

Keolis is proud to partner with the MBTA in bringing passenger rail service to the South Coast communities with the opening of the Fall River/New Bedford Line. Service officially launched on March 24, marking the first time in 65 years that passenger trains are running in these communities. With 6 new stations, 36 miles of track, and 349 weekly trips, the South Coast Rail project is a significant expansion – comparable in scale to entire commuter rail systems in other parts of the country.   Thank you to our team at Keolis Commuter Services for their dedication, expertise, and hard work to help make this service a reality and connect South Coast communities to Commuter Rail.

National Transit Employee Appreciation Day is a time to thank and celebrate our dedicated workforce at Keolis Commuter Services for their unwavering commitment to keeping the Commonwealth moving today and every day! #ThankYou #TransitEmployeeAppreciationDay

Today, Keolis hosted a job fair in partnership with the MBTA and MassHire at the MassHire Greater New Bedford Career Center in advance of Commuter Rail service launching on the new Fall River/New Bedford Line on March 24.   Thank you to our partners at the MBTA, to MassHire and to Senator Montigny for your collaboration in showcasing various career opportunities in the public transportation industry.   Interested in joining the Keolis team? – view open positions at https://lnkd.in/enf7YKbu 

Keolis Commuter Services is proud to announce that we have earned the ISO 9001:2015 certification on February 27, 2025 for the management of Commuter Rail. With this certification, KCS becomes the first major commuter rail operations in the U.S. to achieve this milestone. This is the culmination of a three-year project, completed last December, thanks to the dedicated efforts and collaboration of all departments, spearheaded by the Quality team. Achieving this company-wide certification brings several benefits: • Enhanced Safety: Emphasizes risk-based thinking. • Increased Customer Confidence: Demonstrates our commitment to quality and continuous improvement, boosting customer trust and satisfaction. • Operational Efficiency: Standardizes processes and improves management practices to achieve greater efficiency and reduce operational costs. • Regulatory Compliance: Helps ensure compliance with relevant regulations and standards. ISO9001 is an international standard that helps companies design and maintain a quality management system, and demonstrates our commitment to the management, operation and maintenance of Commuter Rail.

Today, Keolis joined the Fairmount Indigo Transit Coalition (FITC) onboard the Fairmount Line for the "Freedom Ride 25" in celebration of Black History Month. Onboard the train, we connected with passengers to hear their thoughts about Commuter Rail while handing out small gifts as a token of our appreciation. Keolis is proud to celebrate transit equity in partnership with the MBTA and FITC and to recognize the tireless advocacy efforts of the FITC and others to bring improvements to passengers on the Fairmount Line. Thank you to the FITC for including us in this event and to our passengers for sharing about their experience on Commuter Rail! #BlackHistoryMonth #TransitEquity

Congratulations to our Marketing Team for winning First Place in the American Public Transportation Association's AdWheel Awards competition! The team took home the award for Best Electronic Media to Increase Ridership for the “Just Take the Train” campaign, which was created in close partnership with the MBTA. “Just Take the Train” encourages people to leave their cars at home and take the Commuter Rail to save time, money and stress. Learn more about the campaign here: https://lnkd.in/eRngzxTu

This week, Keolis Commuter Services hosted “Meet the Managers” events in North and South Station as part of our annual “Share the Love” sweepstakes, inviting passengers to share why they love taking the Commuter Rail, give feedback, and ask questions. Thank you to all our passengers who shared their thoughts about the Commuter Rail. We always value the opportunity to connect directly with our riders and hear from them about what we are doing well and what improvements they would like to see. #SharetheLove

Keolis Commuter Services, in partnership with the MBTA, has launched the third annual “Share the Love” sweepstakes inviting passengers to share why they love taking the Commuter Rail for a chance to win a zone ten monthly pass! Passengers can participate by sharing the love online at https://lnkd.in/dWJSpKNt or by submitting their response in person at a "Share the Love" pop up event on Feb. 13 in North Station and Feb. 14 in South Station. At Keolis, we appreciate everyone who chooses to ride the Commuter Rail and we strive to "Share the Love" every day as we deliver safe and reliable service to our passengers and the communities we serve! #SharetheLove #CommuterRail

This week, the MBTA and Keolis officially began the procurement to electrify the Fairmount Line, putting out a request for proposals for a battery-train manufacturer. The new trains will provide faster, quieter, more reliable service with notably less air pollution, to the environmental justice communities served by the line. At Keolis, we are excited to have achieved this important milestone toward a greener, more sustainable future for the communities we serve. Read more here: https://lnkd.in/ec_i2zwk