Kalutasan, Inc.

"I Tried Outsourcing Once… It Didn’t Work." Sound familiar? You’re not alone. MSPs often share stories of failed outsourcing attempts—but here’s the truth: success depends on YOU. The best-performing MSPs don’t blame outsourcing. Instead, they: 1)     Document processes thoroughly. 2)     Align outsourced teams with their culture and values. 3)     Treat their teams (local and remote) as one cohesive unit. Outsourcing isn’t a magic wand, but it’s a proven path to growth when done right. Stop letting past fears hold you back while others grow faster, cheaper, and more efficiently. Follow me to learn how successful MSPs build global teams and what you’re missing out on if you don’t.

ATTENTION MSPs: If you're struggling to hire or watching your margins shrink, it's time to explore a smarter way to scale. 🚨 The latest Vistage Small Business Confidence Report https://lnkd.in/egRPRdYE just dropped, and it paints a clear picture of the challenges ahead for business owners—especially MSPs. A few key takeaways: -Economic uncertainty is the #1 concern for small businesses. -Talent acquisition and retention is the second biggest challenge. Of the 931 business leaders surveyed (with $1–$20M in annual revenue), more than half don’t expect profitability to improve this year—and 21% expect it to decline. Let’s be real: If you’re running an MSP, these issues are already hitting close to home. At Kalutasan, we help MSPs solve both problems: -We provide highly skilled technical talent from the Philippines -At rates up to 70% less than domestic hiring -Without sacrificing quality or professionalism 📩 DM me to see how Kalutasan can help your MSP stay profitable and well-staffed—even in uncertain times.

If you’ve been following along, I’ve been breaking down 12 must-know FAQs about outsourcing for MSPs. (If you missed the earlier ones, feel free to scroll back — lots of good stuff there!) FAQ #12: What kind of results can you expect from outsourcing? Here’s the quick rundown of what happens when you get it right: -Faster response times = happier clients -Big savings on staffing and overhead -Flexibility to scale up or down without full-time hiring headaches -Higher margins and stronger profitability -A more valuable MSP if you're eyeing an exit or investment -Less burnout for your team -More time to tackle core issues and improve your service delivery Bottom line? MSPs that are embracing outsourcing are growing faster and more profitably than ever. Curious how this could look for your business? Let’s chat — drop a comment or shoot me a DM.

Experience firsthand the incredible talent we have at Kalutasan, Inc.! Our team is skilled, hardworking, smart, and enthusiastic—and they love what they do. Here's what one of our team members recently shared when he asked to leave us a testimonial. It's a pleasure having you on our team Wilson Quilingan!

Outsourcing FAQ #8: How do I choose the right outsourcing partner? 👇 Look for a partner who: -Understands the MSP industry and its unique challenges. -Offers flexible, scalable solutions. -Has strong security and compliance practices. -Provides transparent pricing and communication. -Has a proven track record of success with MSPs like yours. -Request references or case studies to ensure the provider is reputable and capable. 🔥 Outsourcing isn’t just about cutting costs—it’s about positioning your MSP for long-term success. Let’s chat about how the right strategy can help you scale while staying competitive.

📌 Outsourcing is one of the biggest growth levers for MSPs today. That’s why I’m answering 12 critical FAQs to help you scale smarter. Missed earlier posts? Go back and check them out! FAQ #7: What are the risks of outsourcing? 👇 The primary risks include: 1) Choosing the Wrong Partner – A poor fit can lead to misaligned goals or inconsistent performance. 2) Data Security Concerns – Sensitive client data must be handled with care. 3) Loss of Brand Identity – Clients should never feel like they’re dealing with a third party. How to Mitigate These Risks: The key to successful outsourcing is careful planning and selecting the right partner. Vet providers thoroughly to ensure they have experience working with MSPs and understand industry best practices. Having well-documented procedures ensures consistency, while working with a partner that supports onboarding and provides regular feedback helps outsourced resources integrate seamlessly into your operations. Choose a provider that understands U.S. service standards to maintain the level of quality your clients expect. Security should also be a top priority—define and implement strong security standards from the start, including controls like geolocation restrictions, MFA, conditional access policies, and robust EDR software to protect sensitive client data. 📊 Outsourcing can help MSPs cut costs and improve service delivery—but only if done right. Let’s explore how it fits into your strategy! DM me to discuss. #MSPGrowth #Outsourcing #MSPScaling #Profitability #ITSupport #MSPOperations

Outsourcing can be a game-changer for MSPs—when done right. Before working with Kalutasan, many of our clients either: -Had a bad experience with outsourcing. -Hadn’t tried outsourcing yet, worried about the risks. I get it. As an MSP owner, I wasn’t sure my MSP was ready to outsource. I saw a lot of risks, and I was hesitant to try. But when hiring became a challenge and operational bottlenecks slowed our growth, I knew I had to find a better way. Outsourcing worked for my MSP. It helped us scale, improve profitability, and build a more resilient team. That’s why we started Kalutasan—to help other MSPs achieve the same success. Now, after working with us, these same firms are seeing incredible results—achieving efficiency, profitability, and scalability they never thought possible. That’s why I’m sharing 12 key FAQs to help MSPs make informed decisions about outsourcing. 🚀 FAQ #6: How do I know if my MSP is ready to outsource? Your MSP is ready if: ✅ You’re facing staff burnout or high turnover. ✅ You’re struggling to hire quality techs. ✅ Operational bottlenecks are slowing your growth. ✅ Rising costs are squeezing profitability. ✅ You want to improve EBITDA—whether that means increasing revenue, reinvesting in better tools, or boosting valuation. Outsourcing can solve these challenges—when you have the right partner. If you’re considering outsourcing, let’s talk. We’ll walk you through how Kalutasan has helped other MSPs transform their business. #MSPGrowth #Outsourcing #MSPScaling #Profitability #EBITDA #MSPValuation

If it’s the latter, that’s a red flag. I’ve been there. When you run an MSP for 20+ years, you develop a sixth sense. You know when things are running right. And you know when pressure is building. I sensed it when my helpdesk was running hot. When my team was stretched thin—covering weekends, after-hours, onboarding a demanding new client—it created strain that rippled through the business. But those client meetings hit hardest. When conversations shifted from strategy to ticket delays, I knew something had to change. I didn’t wait. I acted. Outsourcing empowered me to run my MSP at peak performance. With a stronger team, service issues fade, and client satisfaction rises. We operated at the highest level—focusing on strategy and growth with clients. The bonuses? Salaries are up to 70% less, and with the right partner, you access incredible talent. The right outsourcing partner delivers highly qualified resumes fast—saving you from endless hiring cycles and settling on talent. When I made this shift, I filled open position quickly. Margins improved. My team had breathing room. Clients noticed. I got back to leading the business, not plugging holes. Don’t wait until pressure builds. If you sense your MSP is heading there, outsourcing can get you back in control. If this resonates—let’s talk. I’ve been there. I know the way forward.

🔄 We’re halfway through my series on outsourcing FAQs for MSPs! If you’ve missed any, be sure to check my previous posts for insights on cost savings, efficiency, and growth. FAQ #5 Won’t outsourcing compromise quality or control? Not if you choose the right outsourcing partner. To maintain quality: 1-Set Clear Expectations: Define SLAs (Service Level Agreements) and performance metrics. 2-Choose Specialists: Partner with providers experienced in working with MSPs. 3-Maintain Oversight: Regular communication and reporting ensure alignment with your standards. 🔍 Every MSP is different—but one thing is certain: the right outsourcing strategy can drive efficiency and profitability. If you’re wondering how this applies to your business, let’s connect and discuss!

📢 In Case You Missed It - I'm tackling 12 of the most important outsourcing FAQs for MSPs. If you haven’t seen the earlier posts, scroll back and catch up!