A small detail almost cost us a great customer. They needed to track by lot number, not SKU. Seemed minor—until we realized it was everything for their compliance and operations. We built a quick fix, they stayed, and we were reminded of a big truth: In logistics, the little things aren’t little. Your WMS needs to flex with your process—not the other way around. Small tweaks. Huge impact. #TakeControl
Ever almost lose a great customer over something that seemed small? We did. One of our cannabis clients needed to track products by lot number—not SKU. It sounds like a tiny detail, but for them, it was everything. Compliance, safety, the whole business depended on it. And honestly, without that flexibility, we might’ve lost them. So we rolled up our sleeves and built a quick script to let them track by lot number. Simple fix. Huge impact. They stayed. Problem solved. It was a good reminder: for e-commerce and logistics companies, the details matter. A system that can't flex with your process can become a roadblock. Your WMS should work for you—not the other way around. With the right team and a bit of creativity, you can shape your tools to fit your business. Even the smallest tweak can make all the difference. #cannabis #wms #infopluscommerce