Higher deductibles and co-pays don’t have to mean more stress for providers or patients. Did you know that personalized payment plans help increase patient satisfaction by giving individuals more control over their financial options? HBCS specialists work with patients to set up these plans, tailored to provider guidelines and patient preferences. By simplifying self-pay account resolution, we help improve collections and reduce bad debt—while keeping the process patient-friendly. What strategies have you found effective for managing self-pay balances? Share your thoughts below! #RevenueCycle #RevenueCycleManagement #trustHBCS
HBCS, A Med-Metrix Company
Hospitals and Health Care
New Castle, DE 1,888 followers
Where Experience Meets Innovation
About us
HBCS delivers innovative solutions for the evolving healthcare revenue cycle landscape. By leveraging integrated technology platforms with industry-leading expertise, HBCS optimizes total reimbursement and reduces bad debt, improving revenue cycle performance. As creative problem-solvers, the HBCS team focuses on service delivery, applying a customized approach to virtual patient registration, insurance reimbursement, and patient account resolution. • Capture more revenue-20% increase in collections • Accelerate cash-Up to 65% reduction in inventory • Improve self-pay revenue-37% increase in patient account collections • Improve patient experience-74% improvement in average speed to answer • Increase patient satisfaction-98% satisfaction based on automated post-call surveys For more than 35 years, hospitals and health systems have trusted HBCS with their patient relationships and financial stability. HBCS is committed to service and to finding new ways to optimize reimbursement and reduce bad debt while ensuring a positive patient financial experience.
- Website
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www.med-metrix.com
External link for HBCS, A Med-Metrix Company
- Industry
- Hospitals and Health Care
- Company size
- 501-1,000 employees
- Headquarters
- New Castle, DE
- Type
- Privately Held
- Founded
- 1985
- Specialties
- Healthcare Revenue Cycle Management, Virtual Patient Registration, Insurance Reimbursement, Patient Account Resolution, Claims Management, Denials Management, and Patient Engagement and Customer Service Support
Locations
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Primary
118 Lukens Drive
New Castle, DE 19720, US
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701 Edgewater Drive
Wakefield, MA 01880, US
Employees at HBCS, A Med-Metrix Company
Updates
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The healthcare industry is evolving fast, and a streamlined Revenue Cycle Management process is critical for staying competitive. To position your organization for success, here are five actionable tips to optimize your RCM in 2025: 1️⃣ Leverage Advanced Technology Adopt tools like AI and automation to speed up processes, reduce errors, and improve payment collections. Technology can eliminate manual inefficiencies and simplify complex tasks. 2️⃣ Harness Data Analytics Data-driven insights are a game changer. Evaluate your current analytics capabilities to identify patterns, predict denials, and monitor financial performance. The better your data, the better your decisions. 3️⃣ Enhance Patient Communication Clear, proactive communication builds trust and minimizes confusion about bills and payment options. Engage patients across multiple channels—email, text, portals—and offer transparency at every step of the process. 4️⃣ Streamline Workflows Evaluate existing workflows and pinpoint bottlenecks that slow your RCM process. Align your systems, improve interoperability, and create more efficient processes that lead to quicker claim approvals and better cash flow. 5️⃣ Outsource RCM Tasks Outsourcing to a trusted partner can relieve your team by giving your organization access to specialized expertise without the need to hire and train additional staff. By outsourcing time-consuming tasks—like claim submissions, denials management, or collections—you can reduce operational costs and improve accuracy. Most importantly, it allows your internal teams to focus on delivering high-quality patient care and driving your core mission. By focusing on these key areas, your organization can improve efficiency, enhance the patient experience, and ensure a strong financial future. Start today to lead in 2025! What’s your top RCM improvement priority this year? #RevenueCycle #PatientExperience #HealthcareFinance #trustHBCS
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Patient financial experiences matter. At HBCS, we’re redefining self-pay account resolution with a patient-centered approach that values dignity, compassion, and expertise. From customized statements to flexible payment plans, we ensure every patient interaction is effective and empathetic. Want to learn how we enhance the patient financial journey? Reach out today! #RevenueCycle #HealthcareFinance
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Simplifying patient access + streamlining payment collections = improved revenue cycle + happy patients. Ready to transform your patient experience? Let's discuss how to put these strategies into action. #PatientExperience #RevenueCycle #RevenueCycleManagement
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Billing mistakes can lead to unhappy patients and delayed payments—two things no practice wants. The solution? Advanced billing software and regular audits. These tools help you deliver clear, accurate bills and create a better patient experience. How are you working to improve your billing processes? #PatientExperience #RevenueCycle #trustHBCS
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Today, we honor the legacy of Martin Luther King Jr. and his unwavering commitment to justice, equality, and doing what is right. Let's be inspired to lead with integrity and make a positive impact, not just today but every day. #MLKDay
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Want to empower your revenue cycle team in 2025? Focus on these two strategies to drive success: ✔️ Invest in staff training to sharpen skills in coding, billing, and collections—reducing claim denials and delays. ✔️ Outsource key tasks like claims management to experts, so your team can focus on what they do best. Together, let's strengthen your organization for success! #trustHBCS #RevenueCycle #RCM
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Happy New Year from all of us at HBCS! ✨ As we welcome 2025, we’re filled with gratitude for our partnerships and optimism for the year ahead. Here’s to continued success, collaboration, and reaching new heights together! #HappyNewYear #RevenueCycle #trustHBCS
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As we close out 2024, we wanted to express our gratitude for our amazing team here at HBCS. Your dedication, resilience, and unwavering commitment to excellence have been the driving force behind our success this year. Thank you! #RevenueCycle #trustHBCS
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Happy holidays from all of us at HBCS! Wishing you and your loved ones joy, peace, and prosperity this holiday season and beyond. #HappyHolidays #trustHBCS
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