Fortuna

Are your IT and security strategies working together—or working against you? IT and security should be designed as one cohesive strategy—driving down costs while increasing automation and manageability. Rick McElroy urges business leaders to align with trusted advisors who understand how to deliver secure, resilient solutions that directly support business goals. When IT and security are unified, outcomes are stronger and more sustainable. Are your strategies aligned for long-term success? Visit https://hubs.li/Q03hsdHX0 to explore how we build secure, cost-efficient solutions. #Fortuna #ITStrategy #CyberSecurity #BusinessAlignment #SecureSolutions

Join us this Wednesday, April 16 at 11:45 AM PDT at the 2025 Customer Connect Expo! Alice Parenti will share insights in her session, "Retention by Design: Building Processes that Empower People in Contact Centers." Discover how intentional process design can reduce turnover, foster engagement, and drive performance in customer support environments. Together with her, Seth Waters will join us for the post-session Q&A—diving deeper into your questions and expanding the conversation on people-centered strategies in contact centers. We’ll see you at Booth #530! #CustomerConnectExpo #CXLeadership #Fortuna #RetentionByDesign #PeopleFirstCX #ContactCenterStrategy #CXInnovation #CCLV25

Discover how automation is reshaping the contact center experience.   In this edition, we take a closer look at how self-service tools—like IVR systems, chatbots, knowledge bases, and mobile apps—are empowering customers to find answers independently. The result? Reduced call volumes, faster resolutions, and more satisfied customers.   Learn how to implement smart, scalable solutions that drive efficiency while elevating every customer interaction in this week's edition of Contact Center Insights.   #ContactCenterInsights #CustomerExperience #CallCenterAutomation #SelfServiceCX #FortunaCX

Ready to shape the future of customer experience? Join Fortuna at the Customer Connect Expo, happening April 16–17, 2025, and be part of the conversations driving the next wave of innovation in CX. From telecom breakthroughs and AI-powered solutions to omnichannel strategies and cloud integration, this is where the future takes shape—and where connections become opportunities. Visit us at Booth #530 and let’s talk about what’s next. #CustomerConnect2025 #CXInnovation #FutureOfCX #TeamFortuna #Booth530 #CCLV25

Is your strategy evolving with technology—or stuck in the past? When planning for the future, it’s not just about where you want to go—it’s how you get there. Merritt DeGraw reminds us that letting outdated approaches drive strategy is like asking for a stronger buggy whip in the age of cars. By allowing modern technology to help lead the way, businesses can innovate faster and align strategy with what’s possible today—not yesterday. Is your business evolving with the tech landscape? Visit https://hubs.li/Q03gP0_60 to see how we help future-ready organizations thrive. #Fortuna #TechStrategy #Innovation #DigitalTransformation #FutureReady

We're hiring! Fortuna is looking for a data-savvy and detail-oriented Associate to join our healthcare analytics team. In this fully remote contract role, you’ll support data reporting and evaluation efforts for one of our clients—helping to translate complex healthcare data into actionable insights that improve program outcomes. If you have a background in quantitative analysis, experience in the healthcare industry, and a passion for making data meaningful, we’d love to hear from you. U.S.-based remote | Monday–Friday, PST hours | $44/hr | Contract through June 2026 (with possible extension) Apply now to be part of a purpose-driven team that values clarity, impact, and innovation: https://hubs.li/Q03gC8K00 #HiringNow #HealthcareAnalytics #DataJobs #Fortuna #JoinOurTeam #OpenToWork #Healthcare #Veteran #Military #Spouse #MilSpouse

Just Released in Spacepower Magazine! Our CEO Jack R. Smith is featured in the latest issue of Space Force Association’s Spacepower Magazine — themed Innovation: Small Business, Big Ideas. In his new article, "Fractional Firepower: How Small Businesses Can Scale Smarter, Faster, Better," Jack explores how fractional teams and agile talent models are redefining growth for small businesses navigating high-stakes industries. Dive into his insights on building precision-based teams, leading with purpose, and scaling without limits: https://hubs.li/Q03gqKtN0 #InnovationInAction #SmallBusinessLeadership #SpacepowerMagazine #Fortuna #FractionalFirepower #SFA #AgileTeams #FutureOfWork

Do you have a trusted advisor for your IT and security decisions? CEOs often rely on external legal counsel—but what about security, governance, and IT? Rick McElroy emphasizes the importance of surrounding yourself with trusted experts who act in the best interest of your business. Just like legal advisors, these partners offer strategic guidance, reduce risk, and deliver real value without needing a full-time seat at the table. Are the right voices guiding your tech decisions? Visit https://hubs.li/Q03gp7vn0 to connect with experienced, trusted experts. #Fortuna #CIOAdvisory #ITStrategy #SecurityLeadership #TrustedPartners

We’re excited to announce that Alice Parenti will be speaking at the 2025 Customer Connect Expo! Catch her session, "Retention by Design: Building Processes that Empower People in Contact Centers," on April 16 at 11:45 AM PDT. Join us at Booth #530 and be part of a powerful conversation on how thoughtful process design can drive retention, engagement, and long-term success in contact centers. Alice will share practical insights and proven strategies that put people first while boosting performance. Come connect with us and discover how Fortuna is helping organizations elevate their contact center strategy. #CustomerConnectExpo #CXLeadership #Fortuna #ContactCenters #PeopleFirstCX #CXInnovation #CCLV25

Transforming healthcare support begins with putting the patient first. From personalized service to 24/7 access and compassionate care, exceptional customer support is no longer a luxury—it’s a necessity. In our latest feature, we share key strategies healthcare providers can adopt to improve satisfaction, build trust, and deliver better outcomes through smarter, patient-first support. Discover how a patient-centric approach creates lasting impact: https://hubs.ly/Q03g8gl50 At Fortuna, we help healthcare providers elevate the patient experience through secure, empathetic, and efficient support systems. #PatientExperience #HealthcareSupport #CustomerExperience #ContactCenterSolutions #HealthcareInnovation #Fortuna