Foundever

🎉 We're thrilled to announce that Foundever has been named a 𝗧𝗼𝗽 𝗚𝗹𝗼𝗯𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿 𝗶𝗻 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗔𝗴𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in the 2024 ISG Provider Lens™ report! Our commitment to leveraging #GenAI enhances agent experience, boosts productivity, and creates more natural interactions. This recognition reflects our dedication to transforming customer experiences! 🌟 Discover more and access the full 2024 ISG (Information Services Group) Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report here: https://foundever.link/0v3 #Foundever #CX #IntelligentCX #IntelligentAgent #CustomerExperience #AI #Innovation #Leadership

The secret to customer satisfaction starts with your people. The secret sauce? Happy employees = happy customers. Time and time again, research has proven that when employees are engaged, motivated and fulfilled in their roles, 𝘵𝘩𝘦𝘺 𝘢𝘳𝘦 𝘮𝘰𝘳𝘦 𝘭𝘪𝘬𝘦𝘭𝘺 𝘵𝘰 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘦𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯𝘢𝘭 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘵𝘰 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴. Satisfied employees tend to exhibit higher levels of enthusiasm, empathy, and commitment, which directly translates into positive interactions with customers. This isn't just theoretical—our case study demonstrates it with an American telecommunications company. In telecoms, at a time when competition has never been fiercer and keeping customers is critical, fostering a positive work environment is essential for driving strong CX. Learn what you can do to boost employee experience and delight your customers in our Best Practice Guide: https://foundever.link/w9h #Telecoms #CustomerExperience #CX #BPO

Thank you C1 for including Jason Skaria, our Global CIO, as part of your recent #C1Summit. On stage, Jason showcased how Foundever is redefining the future of customer experience by harnessing technology and #AI.   We are grateful for our partnership with C1 and excited about the innovative journey ahead as we continue to transform customer experiences together.   #CustomerService #CX

We all know that #security can create friction for your customers and get in the way of great CX. And we know that managing #cybersecurity threats is a top concern of both service providers and buyers. Conventional wisdom is that security will always be at odds with CX. But what if that doesn't have to be the case? While it can be tricky line to walk, a great customer journey and strong security don’t have to be at odds. In fact, when done right, security can actually enhance CX rather than disrupt it. In our blog, we dive into the 4 best practices to building security into the customer journey (without annoying your customers). Read here: https://lnkd.in/dPjM4spQ #CustomerJourney #CustomerExperience #CX

People empowered by #GenAI takes customer support to a whole new level, boosting human skills and creating excellent customer experiences. Here are some of the important ways that generative #AI is helping agents and teams excel: ☑️ Automated response suggestions ☑️ Knowledge base enrichment ☑️ Sentiment analysis and emotional intelligence ☑️ Customized training modules ☑️ Automated documentation and follow-up actions Learn more: https://lnkd.in/eHw_CDjq #Automation #Productivity #CX #CustomerExperience

🏆 Exciting News from our team in Spain! 🎉 We are excited to announce that Mariló Salas González has been awarded 𝗕𝗲𝘀𝘁 𝗔𝗴𝗲𝗻𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 at the 2024 Premios Fortius! This prestigious recognition highlights her unwavering effort, dedication, and passion for delivering an exceptional customer experience. In addition to this well-deserved accolade, Mariló was also a finalist in the Best Sales Agent category, demonstrating the commitment to quality that Foundever embodies across all our teams. This award not only showcases her individual talent but also reflects our company's ongoing dedication to exceptional service and professional development for our employees. Congratulations, Mariló! 🌟 Your achievements perfectly align with Foundever's philosophy of excellence and continuous improvement. The Premios Fortius, organized by AEERC- Asociación Española de Expertos en la Relación con Clientes, celebrate the hard work and dedication of customer service professionals in Spain. #Awards #PremiosFortius #FoundeverLife #CustomerExperience #CX

🙌 We are proud to share that we have been recognized as one of the 𝘽𝙚𝙨𝙩 𝙒𝙤𝙧𝙠𝙥𝙡𝙖𝙘𝙚𝙨 𝙞𝙣 𝙩𝙝𝙚 𝙋𝙝𝙞𝙡𝙞𝙥𝙥𝙞𝙣𝙚𝙨 𝙛𝙤𝙧 2025 by 𝗚𝗿𝗲𝗮𝘁 𝗣𝗹𝗮𝗰𝗲 𝘁𝗼 𝗪𝗼𝗿𝗸®! ✨ Out of the 2,500 companies that applied and 250 that were certified as a Great Place to Work, only 50 were awarded as the Best Workplaces in the Philippines—and Foundever® is among 15 companies distinguished under the large company category or companies with a headcount of 1,000 or more.   At the heart of this recognition is our amazing team. We are a best workplace because we have the best people, and we do it all for our people. Your passion, dedication and commitment to excellence make our workplace truly great.   Willy Lim, Vice President for HR, Marketing & Communications and TA of Philippines, China and Malaysia shared his thoughts on this remarkable milestone: “Being named one of the best workplaces in the Philippines is a testament to our culture of trust, collaboration and care. This award reflects the dedication of each and every one of you who make this company a great place to work every single day." Congratulations to our team in the Philippines! #GPTW #GreatPlaceToWork #Awards #CustomerExperience #CX

#Data is your most valuable ally, a veritable goldmine. Whether it’s analyzing every customer interaction in real time or spotting trends before they become issues, a data-driven #CX strategy gives you the power to anticipate needs, make happy customers and annoy the competition. Metrics can reveal customers secretly plotting to ditch your brand -- and what you can do to win them over again! Learn more in our ebook, "The New Customer Care Playbook": https://lnkd.in/gzSjSZSp #Analytics #BrandLoyalty #CustomerCare #Innovation #CustomerExperience #BPO

🙌 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻𝘀! We are very excited our team was not only to attend, but also to be awarded the ‘𝘔𝘰𝘴𝘵 𝘜𝘯𝘪𝘲𝘶𝘦 𝘜𝘴𝘦 𝘊𝘢𝘴𝘦’ award in the ‘𝘐𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘰𝘯 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴’ category at Nexus 2025, Cognigy's flagship Contact Center AI Summit. Over two days of innovation, collaboration, and inspiration, more than 750 attendees from hundreds of brands gathered in Düsseldorf, Germany. “For me, it’s one of the best events in AI, where you really come back home with so much more knowledge than you arrived with,” said Mariana Diniz, VP of Digital Services Enablement & Strategy at Foundever. The 𝗖𝗼𝗴𝗻𝗶𝗴𝘆 𝗔𝘄𝗮𝗿𝗱𝘀 presented at the event celebrate organizations that are revolutionizing customer service through Cognigy’s #AI Agents, achieving measurable business outcomes and setting new standards in customer and agent experiences. Our team had a fantastic time at this educational and inspirational event and we look forward to seeing you next year! Read more in Cognigy's press release here: https://lnkd.in/g2_cuXpb #Nexus2025 #CognigyAwards #InnovationChampions #Innovation #Voicebot #CustomerExperience #CX Lúcia Andrade, França Adegas, Paulo Felix Gottsfritz, Adriene Colim, Kevin Filz, Andy Scharf, Steve Gush, Robin Baum

🎗 Together against HIV: Our team in in La Rochelle, France mobilized for Sidaction 2025! 👏 For the past 18 years, we have supported Sidaction, a national event in France dedicated to the fight against HIV/AIDS. On 21 and 22 March, our team members along with community volunteers made calls to register fundraising pledges to support research, prevention and assistance to people living with HIV. A huge thank you to all the volunteers and organizers who make this effort possible: thank you for your commitment, energy and solidarity! #FoundeverLife #GivingBack #Sidaction2025