Ema Unlimited

What a pleasure to attend Ema Unlimited's roundtable with Surojit Chatterjee, Ian Barkin and Swami Chandrasekaran. Fantastic discussion on Agentic AI in the enterprise. Have look below if you couldn't attend in person. NTT DATA NTT DATA North America NTT DATA, Inc.

𝗠𝗲𝗲𝘁 𝘆𝗼𝘂𝗿 𝗻𝗲𝘄 𝗔𝗜 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗲𝗮𝗺—Truly conversational, autonomous, and always improving. 𝗘𝗺𝗮’𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗦𝘂𝗶𝘁𝗲 is a set of AI Employees that supercharge customer support end to end: from resolving complex tickets to QA automation, knowledge management, and insight generation. ▪️ Ema takes complex actions to resolve issues end-to-end, in your brand voice and with empathy ▪️ Ema analyses past tickets and learns how your team solves issues, continuously improving ▪️ She understands images, attachments, and real-time data to respond dynamically and accurately  ▪️ Human agents can step in at any time, with Ema assisting and boosting their productivity too. Get secure, compliant, and enterprise-ready CX automation in just a few weeks. 𝗛𝗶𝗿𝗲 𝘆𝗼𝘂𝗿 𝗔𝗜 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗲𝗮𝗺 𝘁𝗼𝗱𝗮𝘆: https://lnkd.in/g5bVWXB3 #CustomerSupport #EnterpriseAI #EnterpriseAutomation #AgenticAI

So much of the valuable knowledge an enterprise runs on is unfortunately not in their docs, databases, or knowledge base—but in employee's heads. Where does AI go from there? Join Ema Unlimited's next Virtual Roundtable, on "Agentic Transformation in the Enterprise", where we aim to ask and answer the most difficult questions in the Agentic Ai era. We'll have: - Edoardo Tealdi, Vice President, Data & AI Practice, NTT Data North America - Swami Chandrasekaran, Principal, KPMG, Head of AI and Data Labs - Ian Barkin, Managing Director, 2B Ventures, Future of Work Advisor, Author - Surojit Chatterjee, Ema's founder & CEO RSVP here: https://lnkd.in/gYTfqwXF Bring all your questions, it's going to be a good one!

After the great response to our first roundtable, “Is SaaS Dead? The Rise of Agentic AI”—we're excited to take the conversation deeper. This time, we’re talking about what’s actually replacing SaaS. Not tools. Not dashboards. But AI agents—which reason, act, and transform how enterprise work gets done. Join us for our next Virtual Roundtable, on Agentic Transformation in the Enterprise. We’ll unpack how businesses are moving beyond traditional workflows, RPA and GenAI co-pilots to redesign functions with Agentic AI. I’ll be joined by some of the most respected leaders in digital transformation: • Edoardo Tealdi, Vice President, Data and AI Practice, NTT • Swami Chandrasekaran, Principal, KPMG, Head of AI and Data Labs • Ian Barkin, Managing Director, 2B Ventures, and Future of Work Advisor and Author Like last time, we'll go beyond the hype — and talk about what’s working, what’s not, and what true enterprise adoption of AI agents really looks like. We'd love to see you there. RSVP below! #AgenticAI #EnterpriseAI #DigitalTransformation #AILeadership #FutureOfWork #EmaVirtualRoundtable

We’re back. After the great response to Ema Unlimited's first roundtable, “Is SaaS Dead? The Rise of Agentic AI”—it’s time to take the conversation one step deeper. This time, we’re talking about what’s actually replacing SaaS. Not tools. Not dashboards. But AI agents—which reason, act, and transform how enterprise work gets done. Join us for Ema Unlimited's next Virtual Roundtable, on Agentic Transformation in the Enterprise. We’ll unpack how businesses are moving beyond traditional workflows, RPA and GenAI co-pilots to redesign functions with Agentic AI. I’ll be joined by some of the most respected leaders in digital transformation: • Edoardo Tealdi, Vice President, Data and AI Practice, NTT • Swami Chandrasekaran, Principal, KPMG, Head of AI and Data Labs • Ian Barkin, Managing Director, 2B Ventures, and Future of Work Advisor and Author Like last time, we'll go beyond the hype — and talk about what’s working, what’s not, and what true enterprise adoption of AI agents really looks like. Would love to see you there. Bring your questions. It’s going to be a good one. #AgenticAI #EnterpriseAI #DigitalTransformation #AILeadership #FutureOfWork #EmaVirtualRoundtable

Here's why the commoditization of LLMs, via increasingly cheaper and open-source models like DeepSeek, implies enterprises can adopt Agentic AI faster: Until recently, only the most tech-forward companies could afford to build anything truly agentic, what with the high usage costs and the difficulty of switching from one latest "best" model to the next. But that's changing fast. In this paper by Everest Group, presented by Ema Unlimited, the authors explore how DeepSeek’s disruption of the model layer is setting off a ripple effect across the Agentic AI value chain: • Commoditization of foundation models leading to lower compute and deployment costs • Acceleration in domain-specific agent development • The rise of model fusion as the enterprise strategy of the future • More accessible Agentic AI, even for regulated industries As we’ve said at Ema, the best use of AI isn’t just picking the “best” model or LLM—it’s fusing the right models at the right time, for the right task—to achieve the highest possible accuracy at the lowest costs and latency, instead of using the same costly models for every enterprise query. The model layer is finally evolving to support the agentic layer—and that unlocks everything. Highly recommend giving this a read: https://lnkd.in/eQcTgU6t

What happens when AI agents can start to do the work we've always believed humans were needed for? Ema Unlimited's first Virtual Roundtable got a bit deep towards the end, but there were many brilliant insights. Stay tuned for details on our next event!

HR teams spend thousands of hours and dollars on employee assistance—via onboarding flows, repetitive policy questions, claim processing, etc. But this work is neither too fulfilling nor the most value-additive. What if Agentic AI could handle this — so employees get resolutions instantly, freeing up HR teams for better work, and saving the business tons of money and resources? Introducing Ema’s Employee Assistant, powered by Agentic AI: ▪️Reduce support costs by automating routine employee inquiries, policy Q&A, ticket resolutions and workflows ▪️Improve team satisfaction by delivering instant, accurate answers and taking actions (applying for leaves, processing claims, and more) autonomously ▪️Enhance collaboration by integrating with 200+ enterprise apps, across HR, IT, and Ops—available wherever your teams are Employees get what they need in seconds. HR and IT teams get their time back. The business saves millions. Transform your HR with Ema’s Employee Assistant: https://lnkd.in/eXYDsRea #HRTech #AgenticAI #EmployeeExperience #FutureOfWork #EnterpriseAI

HR teams spend thousands of hours and dollars on employee assistance—via onboarding flows, repetitive policy questions, claim processing, etc. But this work is neither too fulfilling nor the most value-additive. What if Agentic AI could handle this — so employees get resolutions instantly, freeing up HR teams for better work, and saving the business tons of money and resources? Introducing Ema’s Employee Assistant, powered by Agentic AI: ▪️Reduce support costs by automating routine employee inquiries, policy Q&A, ticket resolutions and workflows ▪️Improve team satisfaction by delivering instant, accurate answers and taking actions (applying for leaves, processing claims, and more) autonomously ▪️Enhance collaboration by integrating with 200+ enterprise apps, across HR, IT, and Ops—available wherever your teams are Employees get what they need in seconds. HR and IT teams get their time back. The business saves millions. Transform your HR with Ema’s Employee Assistant: https://lnkd.in/eXYDsRea #HRTech #AgenticAI #EmployeeExperience #FutureOfWork #EnterpriseAI

It was a pleasure to join this week's off-site with our development team. It’s great to feel the energy and passion that Kai Brobeil, Elias Künstler and the former Adornis team bring to the table. We discussed our development partnership with Ema Unlimited and a few more strategic topics on how to bring NDI and Adornis together in the best way. Looking forward to a great collaboration! Souvik Sen Eravi Gopan Swati Trehan