Capsolve

The Form and Function of Guest Experience The guest experience creates pathways to address guest needs, desires, and satisfaction while considering revenue opportunities. From checking in and making dinner reservations to ordering meals, booking amenities, and completing payments, numerous tasks are supported by employees, mobile solutions, kiosks, websites, and e-commerce functions. Hoteliers and restaurateurs have a wealth of innovations to research in today’s market. What is your ideal guest experience across the pre-stay, during-stay, and post-stay phases? How will the paths taken by guests differ when tailored to their unique traits and needs? Capsolve's Research on this topic: https://bit.ly/43C9B7M #MobileWebsites #MobileSoftware #MobileTechnology #GuestExperience

Robotics in Service Industries The hotel and restaurant industries are facing ongoing labor shortages. However, innovations in automation and robotics are emerging as solutions to this challenge. How will your company utilize this technology? Will you focus on increasing capacity, enhancing efficiency, achieving faster speeds, improving accuracy, or enabling the performance of additional tasks? Capsolve's Research: https://bit.ly/3FRYs96 #Robotics #HotelRobots #RestaurantRobots #FoodServiceRobots

Now with another quarter under our belt, the annual season of conferences continues. Attendees get educational sessions, discussions with current and future buyers or vendors, networking, product demos, contract negotiations and hospitality all around them. Browse Capsolve's listing of many of the best conferences to see where your company should invest and begin planning. Take advantage of one of the most efficient methods of doing business ... conferences. https://bit.ly/4463nwV

Room Technology The category of Room Technology is extensive and includes various infrastructure nuances that go beyond the products designed to create welcoming, home-like environments for guests. The amount of technology needed may vary significantly based on factors such as brand, location, price point, and other considerations. For more insights, check out Capsolve's research on the topic: https://bit.ly/4l8oW6i #HotelTechnology #RoomTechnology #HotelRoomTech

Customer Data Platforms CDP solutions entered the industry quietly but quickly. This new acronym introduced us to the principles of master data management in a predefined and simplified form. It promised to coalesce customer data from multiple sources and make it accessible to any system that needs it — ready, updated, and accurate. It raises questions. How should I calculate the ROI of a system that connects to many sources? What is the difference between industry-specific and multi-industry solutions, and where are these styles best applied? How could a project team successfully scope such an implementation? Capsolve's Research on the topic: https://bit.ly/4hMMQBq #HotelCDP #CDP #RestaurantCDP

Customer Relationship Management While the benefits of a CRM are apparent to most businesses, the underlying question often is: How valuable will a CRM solution be given the rest of my technology stack? It is a valid question when the PMS or POS, S&C or Event Management system, and an ECommerce engine, such as an IBE or OOS, are already each tracking consumer data. CRM and CDP solutions have begun combining data from these sources for marketing and other purposes. The reach of CRM may be extensive, meaning well beyond basic marketing automation. Given the maturity of these systems, they blend into many parts of the business. We come full circle to the original question. The answer may reside in how you choose to apply this type of system more than the limits of the system. Complex implementations often launch with core functions and significant room to grow from the initial release. As expected, this type of project will undoubtedly be affected by the existing technology already in place. Capsolve's Research on the topic: https://bit.ly/3FFU1xY #CRM #Hotels #HotelTechnology #HotelSoftware #RestaurantSoftware

Sales & Catering Systems Why would you need a Sales and Catering system? Would tracking many or all aspects of your sales activity for meetings, large groups, banquets, or events be valuable? Could it be beneficial for the team responsible for the gathering to share information for coordinating the planning, setup, management, and clean-up activities? What else could this type of solution do for you and your business? Are there solutions that do what you need? Get the facts and browse Capsolve's Research on the topic: https://bit.ly/4j3WcKb #SalesandCatering #SalesManagementSystem #CateringSystem #HotelSoftware #HotelTechnology

Golf Tee Time Management Whether you are a private or public club, your golfers need to book tee times. What features are imperative to your golfing operations? Are you seeking features or wanting to find a solution to meet your existing and planned needs? Capsolve Research related to this topic: https://bit.ly/4kVoisK #GolfTeeTimes #GolfSoftware #GolfTechnology #WebsiteTeeTimes #OnlineTeeTimes

Artificial Intelligence and Machine Learning have proliferated across the hospitality and restaurant ecosystem of vendors and solutions. Should your company actively create an AI strategy or wait until you see something interesting from a solution? Where should AI be applied to your business and how? Will it create efficiencies, operational improvement, cost savings, topline increases, personalization, or other benefits? Is the AI you are purchasing truly AI or is it something else masquerading as AI? Most categories of solutions have interspersed AI into their products. As a result, you will find a flavor of AI in many categories of Capsolve's Research: https://bit.ly/4kE2B0h #AI #HotelAI #RestaurantAI #GolfAI #AI&ML #ML

Content Distribution is not only a time-saving mechanism for businesses, but it is also a valuable marketing tool for presenting your product to prospects whether it is a hospitality property or a dining experience. Developing content and distributing it to your marketing and reservation partners efficiently continues to take steps forward in innovation. Whether it is handling more content and solutions for managing content across locations or improved presentation of content on partner sites, there are many reasons to understand and benefit from a well-designed, tactical content distribution plan. Capsolve Research on the topic: https://bit.ly/4iCFK3c