Broadvoice

🎉 This week we’re celebrating a legend. Our dear friend and colleague, Alan Kaplan retired, and man, we’re going to miss him.   We’re so incredibly grateful for his years of dedication, talent, and fun. Broadvoice just won’t be the same without him, but we’re so excited for his next chapter.    Help us with Kap a well-deserved happy retirement. Cheers to you, friend.

The advent of AI and automation is transforming contact centers, empowering agents to handle more meaningful, less repetitive tasks. Check out these 10 tips for how to improve retention in your contact center. 📈

We’re on the road again! 🚌 Our CX World Tour continues with a stop in Atlanta on April 8. Join us to get the first look at future-forward CX solutions and strategies that’ll have your customers cheering. Register here: https://lnkd.in/g-jyu2TM.

Wow! What a week at #ChannelPartnersExpo! 💥 Huge thanks to everyone who stopped by the Broadvoice CXLounge. Whether you came for the insights, the snacks, or just a break from the chaos, we loved having you. The energy, the conversations, the momentum… let’s not lose it. Let’s keep this convo going. 💬 Your Channel Manager is just a call or click away.

Day two of Channel Partners Expo is off to a great start 🎰 Be sure to take a beat and escape the chaos of the show floor in our CX Lounge. Get the details here: https://lnkd.in/grtpN6rj. #ChannelPartnersExpo #CPExpo #Communications #CX

🎉What a night! 🎉 Thank you to everyone who joined us at Yardbird last night to unwind after day one of #ChannelPartnersExpo! Great drinks, great company, and even better conversations—what more could we ask for? It was amazing to connect with so many of you and raise a glass to the future of CX. 🥂 Let’s keep the momentum going! Be sure to stop by the CXLounge or connect 1:1 with our team while you’re here.

Big news, partners! 🚀 The Broadvoice Partner Portal just got a major upgrade. We’ve added powerful new tools to help you sell smarter, including: ✅ Deal Registration for CCaaS – Easily register opportunities 📊 Pipeline View – Track deals in real time 📂 Enhanced Content Hub – Access the latest sales & marketing resources 📅 New Events Calendar – See where you can connect with us! Watch the demo and re-register to access the portal today: https://hubs.ly/Q03d7HnP0.

We're excited to announce that two of our CX solutions, GoContact and b-hive, have received 2025 Remote Work Leadership Awards from TMCnet! Recognized as the 'best-of-the-best' in remote work solutions, these platforms are designed to keep teams connected, productive, and delivering exceptional customer experiences—anytime, anywhere. We’re proud to lead the way in shaping the future of flexible work! Read more: https://hubs.ly/Q03dnVX10.

🎰 We’re on the ground at #ChannelPartnersExpo in #LasVegas this week! Are you here this week, too? Let’s connect! Our CX experts are booking 1:1 meetings to walk you through what we’re doing and where we’re going at Broadvoice | GoContact — and how we can close more deals together. 🗓️ Want in? Reach out to your Channel Manager or lock in your meeting here: https://hubs.ly/Q03d6Xpf0.

For years, on-prem and hybrid platforms felt like the safe bet. You controlled it. You maintained it. You trusted it. But let’s be real—technology has changed. With Mitel’s recent financial uncertainty, many contact center leaders are facing a big decision: stick with legacy tech and hope for the best or embrace a modern solution built for agility, security, and growth? 🔹 On-prem isn’t “safer” anymore—it’s expensive, rigid, and vulnerable. 🔹 Cloud isn’t “the future”—it’s outperforming legacy systems today. 🔹 The right partner makes all the difference. 💬 Contact center leaders: How are you thinking about your next move? Drop a comment below or click here: https://lnkd.in/gFeT2KXU.