Brinks Home

We are excited to share that Brinks Home has been recognized by USA TODAY's America's Best Customer Service 2025 in the Consumer Services industry!     The peace of mind we offer our customers gives us purpose and drives us to always be available and attentive to every detail. A sincere thank you to our entire workforce for your continued commitment to our mission and for making our company a leader in customer service!

We are excited to share that Brinks Home has achieved UL certification for Alarm Validation Scoring (AVS-01) — setting a new standard in alarm verification and emergency response! False alarms put a strain on emergency responders, but with AVS-01, we are providing more accurate, real-time alarm data to ensure the right response at the right time. This certification would not be possible without the hard work of our Monitoring Center leadership and Emergency Dispatch Operators, who are committed to keeping our customers safe every day. #BrinksHome #MonitoringTeam #AlarmMonitoring #EmergencyResponse #Teamwork 

I'm excited to post about the new Brinks Home AI Agent experience. We are transforming an industry with Best-in-Class customer experience. This initiative has been the most interdisciplinary program I’ve ever been involved in. It demanded deep integration of IT capabilities with business expertise that required every team member to bring their A-game. A heartfelt thank you goes to Veronica Moturi and her team for their invaluable leadership throughout this journey. We needed a partner to take on such a transformation. Given our long history with Cresta, turning to them on this venture was a natural choice. In a software landscape where many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability. Big shoutout to the entire Cresta team for making it look easy!

Congratulations to Veronica Moturi, Senior Vice President - Customer Experience, for being named one of the “Top 50 Women Leaders of Dallas for 2025” by Women We Admire! Veronica's journey from starting as a customer service representative to being a respected industry leader highlights her exceptional commitment to serving our customers and leading a team that excels in delivering outstanding customer experience.   Please join us in congratulating Veronica! Full List: https://lnkd.in/ghT_Vamn

On Thursday, SVP Veronica Moturi hosted a live recording of her podcast “VIP: Veronica’s Important Podcast” with featured guests CEO William Niles and COO Robert (Bob) Reedy at the Farmers Branch HQ.    During the presentation, the team discussed Brinks Home's commitment to being a service-oriented company, highlighting the significance of Net Promoter Score (NPS) and the AI tools that are improving our customer experience.

We are currently seeking determined and dynamic individuals to join our Summer 2025 IT Internship Program. There are several paid internships available across different IT departments. As an intern, you will learn directly from experienced analysts and IT experts. You will contribute to meaningful projects that have a real impact within our organization. Visit our career page for more details and to submit your application: https://lnkd.in/e4EJRpjS

Congratulations to the #BrinksHome Q4 2024 Employees of the Quarter! The Employees of the Quarter Program recognizes our team members who embody the Brinks Home core values while contributing to the success of the organization in their role. * Paige Applegate | Customer Experience Business Analyst * Mikhail Blakely | Senior Manager, Business Intelligence * Cesar Cortes | Emergency Dispatch Operator * Michelle Elias | Senior Accounts Receivable Specialist * Samuel Ezeloma | Executive Response Representative * Kirsten Hass | Funding Analyst * Logan Morgan | Senior Supervisor, Customer Success * Daniel Panturu | Technical Lead * Natalie Pham | Senior Sales Systems Analyst * Evan Sipes | Inventory Associate * Sarah Taylor | Copywriter Thomas Kim | Dinesh Kalwani

We are thrilled to announce that Philip Kolterman (SVP & Chief Information Officer) has been recognized as a finalist for the 2025 DallasCIO ORBIE Awards!    The DallasCIO ORBIE Awards honor chief information officers who have demonstrated excellence in technology leadership. With support from the Dallas Business Journal, DallasCIO will honor the CIOs who are driving innovation and transforming Dallas' leading organizations.   Phil's dedication and leadership have been instrumental in our success, and this recognition is a testament to his hard work and commitment to excellence. Please join us in congratulating Phil on this well-deserved honor!

The Brinks Home IT department fosters a collaborative culture where team members, guided by our core values, authentically approach their responsibilities to achieve a shared purpose and collective goals. Each quarter, IT leadership recognizes and celebrates those who exemplify our culture and values. Please join us in congratulating this quarter's winners! - IT BRIDGE Award: Jennifer Shew (Senior Manager, Partner Operations) - IT grIT Award: Derek Rudinger (Senior Technical Product Owner) #BrinksHome | Philip Kolterman | Robert (Bob) Reedy | William E. Niles

Happy Holidays and Happy New Year from #BrinksHome! Thank you to all our team members who participated in this year's engagement events. We hope you enjoyed the speaker series, taco lunches, haunted house scares, and community outreach programs. Stay tuned in 2025 for more exciting engagement opportunities!