Huge shoutout to #varunsharma and #enterpret for the innovation to transform customer feedback into product growth! 👏 https://lnkd.in/gikxxXMH
BIG ENTERPRET LAUNCH DAY! 🚀🙏 We are thrilled to launch, Wisdom, Enterpret's AI Copilot for customer insights. Wisdom can scour your entire customer feedback dataset—sales calls, support tickets, surveys, social media, reviews, slack messages, Snowflake tables—and convert it into genuinely actionable insights, in seconds. All insights are backed with citations from raw customer quotes, and the actual natural language query setup is inspectable and editable to its core to ensure complete transparency. My favorite workflow with Wisdom while working with our beta customers - Step 1 - Asking Wisdom to plot a trendline of all customer feedback reasons from a particular segment. Step 2—Double-click on a particular trend by asking Wisdom to summarize all the sub-reasons behind one trending issue. Step 3 - Spotting one sub-reason that seems like an immediate fix opportunity and ask Wisdom to write a PRD for that one sub-reason, backed with customer feedback citations for full context. For the last 3 years, we've been focused on converting valuable unstructured customer conversations from all channels into a time series database that is SQL queryable, thus creating an extremely valuable dataset for our customers that's updated continuously. With Wisdom, the power of that data set is unlocked for every one in your team through just natural language! Quick 90-second video to demo how exactly :)