Authenticx

Today, Authenticx announces the launch of healthcare-specific AI for contact center quality management! While manual reviews might introduce subjectivity and limited visibility, this new solution automates the evaluation process with purpose-built AI capabilities. Using a mixture of experts (MoE) machine learning technique exclusively trained on healthcare conversations, it raises the standard for performance insights and quality assurance scalability: ✔️ Automate evaluations for improved QA efficiency ✔️ Generate personalized agent coaching ✔️ Provide agents with critical context ✔️ Build high-impact training scenarios Read the full announcement here to learn more about the quailty management AI solution ⬇️ https://hubs.li/Q03bdGDV0 #Authenticx #AIinHealthcare #QualityManagement #QA

Authenticx is attending #NAHAM2025 on April 30th in the Valley of the Sun! NAHAM connects Patient Access professionals from across the country to share best practices and discuss the latest innovations in the industry. Register today and visit us at Booth 223 to hear how we automate quality assurance and analyze call center interactions to identify barriers to access. ➡️ Register for NAHAM: https://hubs.li/Q03g_WhH0 ➡️ Meet 1:1 with us: https://hubs.li/Q03g_Vv90 Ian Pavlechko Kathryn Sidwell

How many micro stories is enough to make my case? How many micro stories are too much to make my case? These are the right questions And these are questions without exact answers. Join our Sr. Manager of Storytellers, Sally Perkins as she shares weekly tips to help us understand the opportunities in storytelling. This week: we're continuing on tips focused on effective micro stories. Tip #14 ➡️ Follow Goldilocks: Use just the right number micro stories. The guideline is this: In the same way that Goldilocks wanted the bed that was not too hard and not too soft but juuuuuuuust right, you want the juuuuuuust right number of micro stories which depends on your audience, purpose, and context for telling your data-backed story. If your audience leans toward the quantitative evidence, your story should emphasize the macro story and use one or two micro stories to make the emotional connection. If, however, your purpose is to help your audience understand the nuances of what the subjects are struggling with, then more details in four or five micro stories might be both illuminating (what’s really at the root of the problem) and convincing (we’ve really got to do something about that!). Have you had an experience of telling too many or too few micro stories? Tell us about it! Read more from Sally on the power of data storytelling here: https://hubs.ly/Q03gXcK90

Generative AI creates opportunities for users to identify key trends in their data. These trends lead to understanding and action. More and more, AI models are opening the door for users to ask freeform questions and get fast, insightful answers. At Authenticx, we have KBo. KBo is your assistant and guide with the ability to answer key questions reliably, understand user context, and recommend actions to guide the user toward meaningful data and opportunities. See how KBo guides by exploring our interactive demo here ➡️ https://hubs.li/Q03csfT80

Reporting safety events—adverse events, product quality complaints, special situations—is essential for patient safety. From detecting and documenting to reporting and following up, AI is playing an increasingly critical role in safety event detection. Authenticx Chief Product Officer Eric Prugh casts vision on the path forward 👣 for leveraging AI in compliance monitoring and reporting. Read the full article in Drug Discovery & Development to hear the top benefits and a use case ➡️ https://hubs.li/Q03hb6f40

The Authenticx team is excited to be exhibiting at Asembia's AXS25 Summit in Vegas! Stop by our booth (#1329) to learn you can listen at scale to identify disruptions impacting your patients with AI built for your industry. Let’s connect at #AXS25! ➡️ https://hubs.li/Q03f_Qn70 Nick Louwers, Steven Cox, Rishi Patel, Hadley Hagedorn, Nick Edwards, Eddie Cmehil, Wunmi Enigbokan, CCSM, Emily Hannah, Zachary (Zach) Reif, Amy Brown, Sam Estes, Eric Prugh, Jenna (Phillips) Okoro, Logan Purevich, Kayci Spandau

See the Eddy Effect in action. Our Storytelling team uses conversation data to research and tell a story based on a simple question: Why are patients missing treatment? The Eddy Effect™ is invaluable for finding friction in the customer journey. During this presentation, you'll hear the latest Authenticx research, which explores the impact that customer friction has on access to care — a leading indicator of churn. Tune in to hear from our Insights Storytellers: Sally Perkins, Olivia Beaty, PhD, and Phil Lofton: The Eddy Effect on Care: Why Are Patients Missing Treatments? 📺 https://hubs.li/Q03gY-yr0

Join us in congratulating Erika Nelson Sylvester for being recognized this morning by IBJ Media in their Forty Under 40 list! This prestigious award recognizes the best and brightest rising leaders in our community. As our General Counsel, Erika plays a pivotal role across our business and her impact is felt daily and we're thrilled to see her recognized along so many incredible peers. Thank you and congrats, Erika! We're lucky to have you here at Authenticx. Read more ➡️ https://hubs.li/Q03gPgWP0 See all the 2025 winners: https://hubs.li/Q03gP2sM0 #InvestintheMidwest #FortyUnder40 #ConversationalIntelligence #AIinHealthcare #HealthTech #Authenticx

High call volumes. Employee burnout. Complex workflows. Sound familiar? 🤔 Begin to automate processes in your call centers. AI is transforming how contact centers streamline their processes. At Authenticx, we help transform your contact center into an insights center with a scalable, step by step approach. 1. Build your foundation 2. Customize your automation 3. Personalize your insights for action Download our guide for actionable next steps you can take to scale with AI ➡️ https://hubs.li/Q03g31160

Culture is a core driver of satisfaction from employees, clients, and customers alike. That is one reason why Authenticx places an emphasis on keeping culture top of mind—keeping authenticity, courage, and fun as threads that weave into our strategies. Driving innovation and success for our teams and customers, we are proud to be passionate, dedicated, and committed to making a difference in healthcare. Part of keeping culture top of mind are our Employee Resource Groups (ERGs). And we’re exciting to be making an impact for our communities: ⭐ Women in Tech ⭐ Black Excellence Network ⭐ Pride+