Authenticx

Struggling to manage the load of administrative tasks and carry the burden of manually searching through complex reports or static dashboards? 💡 Meet KBo — your AI assistant and conversation guide. In the April edition of The Pulse, you can learn how to 🔓 unlock the full potential of your data with KBo, delivering instant answers directly in the platform. Why spend more time searching when you can strategize and focus on care? See how a pharmaceutical company uses KBo to open their data black box and dive into new resources and thought leadership from Founder & CEO Amy Brown and Chief Technology Officer Michael Armstrong. With The Pulse 📰, you can expect: - Blogs, articles, and important news - Reports, e-books, and other downloadable content - Helpful hints, tips, and Authenticx product insights - Upcoming events and webinars from Authenticx Join The Pulse 💓 by subscribing today! #Authenticx #Newsletter #Subscribe #ArtificialIntelligence #ConversationalAI #AIinHealthcare #AIAssistant #VoiceoftheCustomer

Hoosier Nation never disappoints. Last night, in partnership with IU's chapter of the C.E.O. Club and IU Innovates, IU Ventures hosted IU alum Amy Brown for a fireside chat with IU student entrepreneurs. Amy, CEO at Authenticx, discussed the early days of manually managing her data set, shared how she is managing the companies impressive growth, and how her passion for "the problem" Authenticx is solving has served as persistent motivation during the inevitable ups and downs of the journey. Thank you Amy Brown for sharing your your story and inspiration! Go Hoosiers! Julie Heath, Andy Arabshahi, Isaiah "Izzy" Branam, Olivia Schmitt-Metz, MPA, MBA

We're excited to share CTO Michael Armstrong is off to Chattanooga next week to present at Project Voice! Michael will lead a session discussing key ways to successfully implement and leverage AI capabilities to drive positive impact in healthcare. We're curious, what questions are top of mind as you consider AI capabilities?

Impact stems from the intentional actions of leaders to utilize products, forge relationships, and comprehend the needs of their customer population. 💡 These actions contribute to organizational success, linking ROI metrics to adaptability, growth, and customer-centricity initiatives. And we know that impact is what healthcare leaders (like you!) are looking to make. And this is exactly what is being done through the 💬 power of conversations. Explore the impact you can make by scaling with AI. ➡️ https://hubs.li/Q03j3f3d0

✔️ 100% agent quality monitoring ✔️ 20% increase in quality metrics within months ✔️ 45% reduction in compliance observations within 5 months ✔️ 80% to 35% reduction in brand detractor rate In this #CustomerStory, a leading life sciences company uses Authenticx to uncover and address a variety of solutions. Read the full story to see how Authenticx combines the head and the heart of the customer journey to create clear value for the business and for patient outcomes ➡️ https://hubs.li/Q03g3kQg0

Take action on your call center QA—monitor agent performance and improve quality efficiencies with AI automation and customization. ➡️ https://hubs.li/Q03hrHd20 Key Features: 💪 Real-time insights to identify strengths and areas for improvement. 💬 Specific data-backed feedback for agent performance. ⭐ Metrics that matter most to your organization. ➕ Enhanced training scenarios for onboarding and positive impact.

Authenticx is attending #NAHAM2025 on April 30th in the Valley of the Sun! NAHAM connects Patient Access professionals from across the country to share best practices and discuss the latest innovations in the industry. Register today and visit us at Booth 223 to hear how we automate quality assurance and analyze call center interactions to identify barriers to access. ➡️ Register for NAHAM: https://hubs.li/Q03g_WhH0 ➡️ Meet 1:1 with us: https://hubs.li/Q03g_Vv90 Ian Pavlechko Kathryn Sidwell

How many micro stories is enough to make my case? How many micro stories are too much to make my case? These are the right questions And these are questions without exact answers. Join our Sr. Manager of Storytellers, Sally Perkins as she shares weekly tips to help us understand the opportunities in storytelling. This week: we're continuing on tips focused on effective micro stories. Tip #14 ➡️ Follow Goldilocks: Use just the right number micro stories. The guideline is this: In the same way that Goldilocks wanted the bed that was not too hard and not too soft but juuuuuuuust right, you want the juuuuuuust right number of micro stories which depends on your audience, purpose, and context for telling your data-backed story. If your audience leans toward the quantitative evidence, your story should emphasize the macro story and use one or two micro stories to make the emotional connection. If, however, your purpose is to help your audience understand the nuances of what the subjects are struggling with, then more details in four or five micro stories might be both illuminating (what’s really at the root of the problem) and convincing (we’ve really got to do something about that!). Have you had an experience of telling too many or too few micro stories? Tell us about it! Read more from Sally on the power of data storytelling here: https://hubs.ly/Q03gXcK90

Generative AI creates opportunities for users to identify key trends in their data. These trends lead to understanding and action. More and more, AI models are opening the door for users to ask freeform questions and get fast, insightful answers. At Authenticx, we have KBo. KBo is your assistant and guide with the ability to answer key questions reliably, understand user context, and recommend actions to guide the user toward meaningful data and opportunities. See how KBo guides by exploring our interactive demo here ➡️ https://hubs.li/Q03csfT80

Reporting safety events—adverse events, product quality complaints, special situations—is essential for patient safety. From detecting and documenting to reporting and following up, AI is playing an increasingly critical role in safety event detection. Authenticx Chief Product Officer Eric Prugh casts vision on the path forward 👣 for leveraging AI in compliance monitoring and reporting. Read the full article in Drug Discovery & Development to hear the top benefits and a use case ➡️ https://hubs.li/Q03hb6f40