ASAPP

AI agents are transforming CX—but getting there takes more than just tech. Join leaders from Assurant and ASAPP for a real-world look at how to move from AI-enabled tools to AI agents while driving measurable business impact. ✅ How to sequence AI adoption to reduce risk and maximize long-term value ✅ What early AI wins look like—and how to build on them ✅ Practical lessons from real deployments at a Fortune 500 company 📅 April 23 @ 2pm ET / 11am PT | Save your seat: https://lnkd.in/gxrgReks 🎥 Can’t make it live? Register to get the recording. #AI #CX #CustomerExperience #AIagents #ContactCenter #Webinar

How do you move from AI-enabled tools to fully scaled AI agents—and deliver real business value? Assurant is one of the Fortune 500 companies actively doing it—and they’re sharing how. Join Nicole Schmitt and James Dill from Assurant, along with Chris Arnold, VP of Customer Experience Strategy at ASAPP, as they walk through their approach to scaling AI in the contact center—from identifying early wins to building a roadmap for AI agents that align with both customer experience and business goals. 📅 April 23 | Save your seat: https://lnkd.in/gxrgReks 🎥 Can’t make it live? Register for the recording. #AI #CX #CustomerExperience #AIagents #ContactCenter #Webinar #DigitalTransformation

Contact centers are under pressure to deliver more with less. That’s why PTP and ASAPP partnered—to help large enterprises deploy generative AI solutions that drive real business value. PTP brings deep implementation expertise. ASAPP delivers AI-native products built for the complexity of the contact center. Together, we’re solving hard problems: ✅ Increasing containment ✅ Improving first contact resolution ✅ Reducing operational costs ✅ Expanding capacity—without increasing headcount Learn how ASAPP’s GenerativeAgent and PTP’s service capabilities enable fast deployment and measurable outcomes. #AI #CustomerExperience #GenerativeAI #ContactCenter #CX #EnterpriseAI #Partnership

In its recent Vision Report, Forrester spotlights a clear vision: AI-led interactions,powered by the tacit knowledge of human agents, will lead contact centers to truly scale automation and elevate CX. “Once the shift to AI-led customer service comes to pass, everything in customer service will change.” 📄The report also cites ASAPP's approach to human-in-the-loop agent—where next-gen agent workspaces capture on-the-job expertise to advance future contact center automation. Read the report to learn: ✅ Why tacit knowledge matters in AI-led automation ✅ The barriers holding AI back ✅ How to build agent workspaces that support this shift ✅ The 3-phase roadmap to AI-led service 🔗 Access your complimentary report: https://lnkd.in/evcdTM97

Most AI agents hit a wall and transfer the customer. GenerativeAgent® doesn’t. It resolves complex issues autonomously—and when it needs human input, it collaborates instead of handing off. See for yourself, watch it in action here: https://lnkd.in/gQvMgveS #AI #CustomerExperience #ContactCenter #GenerativeAI #ASAPP

How much time do your agents spend summarizing calls and chats? For ASAPP customers, AI-powered AutoSummary handled 96 million conversations in 2024—saving agents valuable time, improving accuracy, and ensuring 100% of interactions are captured for insights. With real-time conversation summaries, agents can focus on solving problems instead of typing notes, while leaders gain relevant and meaningful data to drive smarter CX decisions. Want to learn more? Talk to us about how AI-powered conversation summaries can transform your contact center. 🔗 https://lnkd.in/e3apAtmA

Containment rate is a useful metric for measuring the success of a generative agent, but optimizing for it at the expense of customer experience can backfire. If you introduce too much friction, preventing customers from getting the help they need, frustration will build quickly. While your containment rate might improve, it will likely come at the cost of another channel—and certainly at the cost of good CX. Heather Reed, Product Manager at ASAPP, shares why CX leaders should look beyond containment rate and what a more balanced approach leveraging FCR looks like. Watch the full conversation here: https://lnkd.in/dwf-CpFd

How many conversations did your contact center handle last year? For ASAPP customers, that number reached 169 million in 2024. 🚀 Scaling customer interactions without increasing costs—or sacrificing quality—has never been more critical. Traditional automation can only go so far, but AI-powered solutions like GenerativeAgent® enable faster resolutions, higher efficiency, and better customer experiences at scale. Want to see how AI can handle complex interactions in real time? Talk to GenerativeAgent here and experience a fully autonomous AI customer service agent for yourself: https://lnkd.in/ecWVg8EM

Adopting a generative AI agent in your contact center doesn’t have to be all or nothing. You have to start somewhere—and the time to start is now. Heather Reed, Product Manager at ASAPP, shares how organizations can scale AI agent adoption at their own pace. The approach? Start with low-risk tasks like answering FAQs or retrieving information. As trust builds, gradually expand AI’s role—handling bookings, processing refunds, and resolving more complex customer issues. With the right guardrails and structured policies, AI can safely take on more responsibility over time—without compromising customer experience or compliance. Watch the full discussion: https://lnkd.in/dwf-CpFd

AI is changing customer interactions, but how do we ensure it remains accurate, professional, and secure? A new challenge is emerging: prompt injection attacks—where bad actors manipulate AI to override instructions, leak sensitive data, or generate misleading responses. For CX leaders, this isn’t just a security issue—it’s a trust issue. A compromised AI response can erode customer confidence instantly. How is ASAPP addressing this? To keep AI-powered customer interactions safe and reliable, we use a dual-layered defense: ✅ Rule-based safeguards to block obvious threats. ✅ AI-driven monitoring to detect more sophisticated attacks. 🛡️ AI security isn’t optional—it’s essential for customer trust. Read insights from Khash Kiani, Head of Security, Trust, and IT at ASAPP, on how to keep AI-powered CX secure and resilient: https://lnkd.in/e3SBVmwU #AI #CustomerExperience #CyberSecurity #Trust #CXLeadership