Thinking outside in is critical when interacting with the clients. Understanding their prospective and listening to their comments is critical from customer delight and resolution. Once you understand and provide solutions with mutually agreed timeline you will be able to create customer relationship which will go beyond work...

Cultural intelligence is key—everyone sees things differently. Asking the right questions clears up misunderstandings and shows clients they’re heard. When opinions or ideas clash, I stay present, avoid judgment, and stay mindful of my body language and tone: 🔹 Listen first – Open-ended questions help uncover real concerns. 🔹 Stay culturally aware – Background shapes expectations. 🔹 Find common ground – There’s usually a shared goal. 🔹 Encourage compromise – Blend ideas so everyone feels valued.

In business negotiations, it's crucial to seek win-win solutions where all parties benefit. It's not a battle where one wins and the other loses. The key is understanding each party's priorities—what's essential to one may be negotiable for another. The goal is to find opportunities for mutual benefit. For example, a client may prioritize faster lead times over fabric options, while another might want premium materials but can allow more production time. By aligning these needs, both can reach a satisfactory outcome. Successful negotiation is about collaboration and recognizing opportunities in trade-offs.

First conflict is not always bad. Listen to both parties and give them chance to explain their side. Pick some common topics. Monitor their activities. Listen carefully and be aware of what they want to say. Allot at least one senior authority who will decide which side is better.

I navigate conflicting client opinions by prioritizing active listening and understanding each perspective. I facilitate open communication, encouraging clients to respectfully share their viewpoints, and then explore alternative solutions that address everyone's key concerns. Through transparent communication and collaborative problem-solving, I strive to build consensus and strengthen client relationships, even when perfect agreement isn't possible.