Balancing your client's emotions with your professional counsel demands both empathy and skill. Begin by attentively listening to grasp their emotional state and worries, acknowledging and validating their feelings. Convey your guidance clearly and kindly, steering clear of technical terms and underpinning your advice with evidence to establish trust. Promote open communication by inviting inquiries and addressing uncertainties, fostering a collaborative environment. If disagreements persist, seek a compromise that respects both their emotions and your expertise. The goal is to support your client, honoring both their feelings and your professional insights.

Old sales saying’ you will never get a second chance to make a first impression’ How you enter their lives means everything. Did you introduce yourself look them in the eye. Start by ask how they are doing, anything you need explained? Practice Motivational Interviewing, The ‘Professional’ needs to be prepared, NEVER think you are so good you don’t research the patient, their ins coverage and treatment plan first.

Getting emotional is normal. The more we accept the fact that expression of sentiments os something that can happen anytime the more we adjust to relevant situations. 1. I would listen to the person carefully, not just showing that i listen but listening 100%. 2. When someone gets emotional can easier speak frankly without hesitation Which can lead us to the source of the problem. 3. To build a relationship of trust can happen in such occasions because whenever a client can find a person with understanding can rely on in the future. 4. In general, listen, empathize, put yourself in clients' shoes and provide a solution either temporary or permanent.

Different take: this is a bit of a loaded question. Questions: why am I even giving my client any advice? Assuming this was even appropriate in the first place: How did we get here? Was it expected? Was I not listening properly, with empathy and understanding? If I came up with something triggering, was it an empathetic (enough?) confrontation? Did I get it wrong? Alternately, was it by design? This is assuming that was somehow an appropriate course of action, of course. If it was not by design, then must check for relationship damage; then use the difficulty to move forward. Bookend: why was I even giving advice in the first place? I should be bringing the client to give themselves their own advice; what fits for them, esp. emotionally.