Volunteers often altruistically serve out of passion/compassion. • Affirm why the volunteer serves and thank them for their goodheartedness. • Ask the volunteer to explain their understanding of the task and their action/s to achieve it. • Use the volunteer’s position description, asking them compare the desired work with their actions (essentially a guided self-evaluation). • An insightful volunteer may see the disparity/ies between the desired work and their actions, suggesting ways they might bring their actions in line with the desired task. • If the volunteer does not see the disparity/ies: explain it/them; guide a discussion about ways to achieve compliance; get their agreement; and promise support. • Schedule a follow-up meeting!

When a volunteer steps out of bounds, it is essential to address the issue promptly and diplomatically. I would start by acknowledging their enthusiasm and contributions, then clearly reiterate the project's goals, objectives, and boundaries. Diplomacy is a top priority when handling the issue. Next, I would provide specific feedback on what is not aligning and offer guidance on how to get back on track. If necessary, I would revisit roles and responsibilities to ensure clarity and prevent overstepping. I will encourage open communication, active listening, and a solutions-focused approach to regain control and ensure the project concludes successfully.

Volunteers are wonderful, but they are free agents. If a volunteer is out of bounds, it may be due to unclear expectations or a lack of volunteer buy-in. Show humility and address the first issue. Encourage the volunteer to grow personally by stepping back in bounds, which addresses the second issue. Note: keep your eyes and ears open. This role might be too small for their abilities, and they may be ready for more responsibility or a different role once they have proven themselves as a team player.

1. Communicate Clearly and Promptly Schedule a One-on-One Meeting: Talk privately with the volunteer to understand their perspective and explain your concerns. Clarify Roles and Responsibilities: Reinforce the specific tasks and boundaries that were agreed upon. Ensure they understand the impact their actions have on the project and the team. 2. Re-establish Expectations Restate Project Objectives: Emphasize the overall goals and how each role contributes to success. Set Clear Guidelines: Outline what behaviors or actions are acceptable and what falls outside the agreed scope. 3. Provide Constructive Feedback . Offer Guidance: Suggest ways the volunteer can channel their enthusiasm or skills in ways that benefit the project.

In my experience, having a one on one meeting is important to emphasize the goals of the project. This clarifies any misunderstanding of what is expected. It also provides an opportunity to answer any questions the volunteer may have. Once a clear understanding is reached, it is a good time to encourage your volunteer to continue doing a good job. Remind her/him that you are always available, if needed.