Frequent and Concise Updates: In a fast-paced environment, time is precious. Keeping your updates short, actionable, and frequent allows your team to stay on track without overwhelming them with unnecessary details. It keeps everyone aligned, ensuring that no one is left behind or uncertain about their responsibilities.

Regular updates external to the team also allow focus to be maintained. Senior leadership and impacted client leadership rely on frequent updates as much as the internal team. Clear communication shows control of the surge in issues and also stops interruptions to the work flow with questions about progress.

When people are heads down working, the last thing they want is to be bothered with status update requests or writing up reports. Every time they have to stop and report or communicate causes them to lose momentum. Before you begin, you need to communicate status expectations! Ideally, you are using a real-time tracking method and have something polling to watch for the status and report the completion! Example if you’re implementing 1500 widgets or upgrades, monitor the count and don’t bother the implementors! Know the outcome and monitor it!

During peak periods, I prioritize clear and concise communication with my team. I establish well-defined goals, set realistic expectations, and ensure everyone understands their role in achieving them. Regular check-ins help address challenges promptly and keep morale high. I also emphasize transparency, sharing updates on progress and challenges openly. By fostering collaboration and celebrating small wins along the way, we maintain focus and motivation, ensuring the team stays aligned and delivers results effectively.

As a Regional Sales Manager directly managing over 70 selling specialists and one executive, I focus on preparation and making sure my team has what they need to succeed. This includes ensuring their schedules are set, they have the tools to make sales, and they clearly understand their sales plans and expectations. Once that’s in place, I trust them to do their jobs and make the business happen. It’s important to have confidence in my team and let them deliver the results we’re aiming for. Most of the communication happens before the peak time, during the busy season we don't have time, what I do is check on them, motivate and inspire them, and make sure they are all set for success. Communication is the key to success!