What are the best practices and tools for measuring and improving your process governance maturity?

1 Define your process governance framework

To measure and improve your process governance maturity, the first step is to define your process governance framework. This blueprint guides the design, execution, monitoring, and improvement of business processes. The framework should include a process architecture that maps core, supporting, and management processes and their interrelationships; a process governance model that outlines roles and responsibilities of process owners, managers, performers, and stakeholders; a process governance policy that establishes the principles, standards, and rules for managing processes; and a process governance methodology with steps, tools, and techniques for implementing and improving processes.

3 Develop your process governance improvement plan

Based on the results of your process governance maturity assessment, you can develop your process governance improvement plan. This roadmap outlines goals, objectives, actions, and metrics for enhancing your process governance maturity. It should include a clear vision and scope for the improvement initiative, a realistic timeline and budget, SMART goals and objectives for each dimension, key actions and tasks with responsible parties, resources, and dependencies, as well as KPIs and metrics for monitoring and evaluating progress and outcomes.

4 Implement your process governance improvement actions

To execute your process governance improvement actions, you must apply the appropriate tools and techniques for designing, executing, monitoring, and improving your business processes. This includes process modeling and documentation tools like BPMN to capture and communicate process flows, inputs, outputs, activities, events, decisions, and roles. RPA is a tool for process automation and integration to streamline and optimize process execution. Dashboards, reports, and BI are tools for process monitoring and analytics to track performance, identify bottlenecks, issues, and opportunities. PDCA, DMAIC, and Design Thinking are tools for process improvement and innovation to analyze and solve problems and implement changes. All of these can help foster a culture of continuous improvement and innovation.