You're struggling to connect with a resistant new physician. How can you earn their trust effectively?

1 Understand Barriers

To connect with a resistant physician, it's crucial to recognize potential barriers to trust. They may have had negative experiences in past roles or could be adjusting to a new environment. It's important to be empathetic and patient. Try to see things from their perspective and understand the pressures they face. Acknowledge their expertise and experience, and make it clear that you value their contributions. This initial understanding sets a foundation for mutual respect, which is vital for building trust.

2 Communicate Openly

Open communication is the cornerstone of any successful relationship, and this holds true when working with physicians. Ensure that you express your thoughts clearly and listen actively to their concerns. Avoid medical jargon when it's not necessary, as clear language helps prevent misunderstandings. Encourage a two-way dialogue where both parties can share insights and feedback. By doing so, you demonstrate respect for their professional opinion and show that you're committed to working together as a team.

3 Show Consistency

Consistency in your actions and words is key to earning trust. Be reliable in your commitments and follow through with what you say you will do. This shows the physician that you are dependable and that they can count on you. Consistency also means maintaining your professional demeanor and approach, even in stressful situations. This stability can be reassuring to a new physician who is still assessing the work environment and their colleagues.

4 Respect Autonomy

Physicians are trained to be autonomous decision-makers. Respecting this autonomy is critical when trying to earn their trust. While collaboration is important, avoid micromanaging or questioning their judgment without cause. Instead, provide support and resources they may need to perform their role effectively. When you respect a physician's autonomy, you affirm their professional capabilities and foster a more trusting relationship.

5 Offer Support

Supporting a physician goes beyond just respecting their autonomy. It involves being proactive in offering assistance, whether it's with administrative tasks, patient care coordination, or providing information they might need. By being a resource for them, you demonstrate your willingness to help and your commitment to shared goals. This kind of support not only eases their workload but also shows that you are a reliable ally in the healthcare setting.

6 Build Rapport

Finally, building personal rapport can go a long way in establishing trust with a new physician. Take the time to engage in non-work-related conversation when appropriate, which can help break down barriers and humanize the work environment. Share a little about yourself and show interest in their interests and experiences. This personal connection can transform a purely professional relationship into one where mutual trust and respect flourish.