Keeping stakeholders informed during major system changes requires clear communication, transparency, and continuous engagement. I focus on creating comprehensive, easy-to-understand briefs that outline the objectives of the update, potential disruptions, and the expected timeline for resolution. Scheduling dedicated sessions—whether through webinars, meetings, or live demos—helps walk stakeholders through the changes and gives them a platform to ask questions and express concerns.

As an IT manager, you’re responsible for ensuring the stability of the platform, regardless of the complexities of the update. It’s essential to keep your stakeholders informed about the benefits, planning, progress, potential challenges, and risks. However, be mindful of your audience—they don’t need to know the technical complexities. Instead, focus on what might impact them if something goes wrong, the backup plans in place, and their role in those plans. Communication is key, and knowing how to effectively communicate with non-technical stakeholders is one of the challenges of IT leadership. Make sure you understand your audience and craft your message to address what’s important and absolutely crucial for them to be aware of.

Para garantir que as partes interessadas entendam o impacto de uma atualização crítica do sistema nas operações, é necessário: Comunicar claramente o objetivo da atualização, o impacto esperado e o cronograma. Fornecer documentação detalhada, explicando os benefícios e riscos envolvidos. Realizar reuniões ou briefings para esclarecer dúvidas e alinhar expectativas. Oferecer treinamento para as equipes afetadas, garantindo que saibam como se adaptar às mudanças. Estabelecer um plano de contingência para lidar com possíveis problemas durante a atualização

We need to follow a structured change management process prior to executing any major or critical changes to production. Throughout this process, stakeholders should be informed about the changes, the timeline involved, and the potential impact on the business. Engaging them in pre-testing, when appropriate, would be advantageous, and it’s important to offer prompt support if any issues occur after the implementation.