In high-stakes stakeholder meetings, non-verbal cues can shift dynamics. A case in point: Grab’s expansion in Indonesia faced regulatory pushback. Executives used open body language, steady eye contact, and nodding to show respect, easing tensions with officials. Similarly, a fintech startup in Singapore resolved investor concerns by mirroring body language to build rapport. Non-verbal signals foster trust—often more than words. How have you leveraged them in conflicts? #Leadership

In my experience helping teams navigate conflict scenarios, I’ve seen how non-verbal communication can either escalate or de-escalate tension in seconds. For example, mirroring a stakeholder’s posture (subtly) can create subconscious alignment. It signals, “I’m on your wavelength,” which builds trust without saying a word. Another underrated move is the pause, leaning in slightly and pausing before responding shows you’re considering their perspective, not just waiting to talk. That shift in energy alone can make people feel heard and respected.

Tenter de traduire oralement le langage non verbal et paraverbal pour chercher l’adhésion ou clarifier les positions de chaque partie prenante

Most people want to have a voice and to be heard, active listening is key. Being aware of our Facial expressions and where our Hands/Arms are can give cues and speak louder than words sometimes. Crossed arms and a frown are not good and scrolling on our phone while they are talking is not good. whereas a gentle smile and nod occasionally give confidence and acceptance