Return on Investment [ROI] will be one of the key factors to measure success of the RPA initiative. Thoroughly evaluating all available use cases to automation and prioritising based on the ROI, Compliance need, Long term benefits etc. as per the companies strategy or goals is also important.

Below are the three factors which will determine the success and impact: 1. Employee empowerment - How can the automation make the employee life easy so that they can pick up complex tasks 2. Return on Investment - depending on how many man hours can be saved post the integration. 3. Success rate- what is the success rate of the automation in the previous instances

Measuring the success of RPA is not just about numbers, it’s about real impact on people and processes. Cost savings are great, but success lies in metrics that show tangible improvements in efficiency and the ability to focus on strategic work. Employee feedback is just as critical—RPA should amplify human potential, not reduce people to robot supervisors. And then there’s the customer: if their experience doesn’t improve, all we’ve done is automate mediocrity. RPA is more than technology: it’s transformation, and true success is measured with boldness and vision.

Monitoring employee feedback is essential, as there may be relief or uncertainty about automation. RPA also speeds up customer service, increasing satisfaction. In short, RPA saves costs and creates a more efficient and satisfying work environment for everyone.