You're dealing with a client who constantly calls after work hours. How do you set boundaries effectively?

1 Communicate Clearly

To address after-hours calls from a client, begin with clear communication. Explain your working hours and the importance of respecting these boundaries for the benefit of both parties. Assure them that their concerns are important and will be addressed during your next scheduled session. By being transparent about your availability, you help clients understand that boundaries are in place to ensure they receive the best possible care during appropriate times.

2 Establish Protocol

Setting a protocol for after-hours communication is essential. Provide your client with instructions on what constitutes an emergency and what steps to take in those situations. For non-urgent matters, offer alternatives such as email or a secure messaging system within business hours. This establishes a clear expectation and provides a structured way for clients to reach out without impinging on your personal time.

3 Utilize Technology

Technology can be a great ally in enforcing boundaries. Use features like automatic do-not-disturb settings or customized voicemail messages to reinforce your availability. Let clients know they can leave a message, and you will respond during your next working hours. This way, you're not directly accessible after hours, but clients still feel heard and know when to expect a response.

4 Provide Resources

Provide your client with a list of resources they can turn to when you are not available. This could include crisis hotlines, support groups, or other community services. Having access to these resources empowers clients to seek help when needed and reinforces the idea that support can come from multiple sources, not just from you.

5 Enforce Boundaries

Enforcing your boundaries is critical for them to be respected. If a client continues to call after hours, remind them of the agreed-upon communication protocol. Be consistent in not answering calls or responding to messages outside of your working hours, except in emergencies. This consistency helps clients adjust their expectations and behaviors over time.

6 Self-Care Strategies

Lastly, don't forget about self-care. As a social worker, you need to look after your own mental health to serve others effectively. Establishing boundaries with clients is part of self-care. Reflect on the impact of work on your personal life and make adjustments as necessary to prevent burnout and maintain a healthy work-life balance.