Set Time Limits: Estimate how long each task will take and allocate specific time slots in your day. This helps in managing time effectively and reduces procrastination.

Evaluating and acting on customer demands is a balancing act. On one hand, responding to urgent requests builds trust and strengthens relationships. On the other hand, not every demand should drive immediate action. It’s crucial to listen carefully to customer needs but also take a step back to evaluate: What’s the real impact? Will it add long-term value or just address a short-term concern? Is it aligned with our priorities? Sometimes, saying not now is better than delivering in a rush and compromising quality. The key is finding the balance between being responsive and staying strategic. Prioritize carefully, act decisively, and communicate openly, because managing expectations is just as important as meeting them.

Je priorise les besoins clients en fonction de trois critères : urgence, impact et ressources disponibles. 1. Clarification des urgences: J’identifie avec chaque client les réels enjeux et deadlines pour distinguer les demandes critiques des sujets moins pressants. 2. Impact stratégique : Je priorise les projets ayant un fort impact sur la satisfaction client et sur nos objectifs business. 3. Optimisation des ressources: J’alloue les équipes disponibles en fonction de leurs compétences et charge actuelle, tout en évitant l'épuisement. Pour assurer un suivi fluide, j'intègre des points réguliers de priorisation avec mes équipes et une communication proactive*avec les clients pour anticiper, informer et rassurer.

I would assess tasks based on urgency and impact, prioritize critical client needs first, delegate where possible, and communicate realistic timelines to ensure quality delivery while managing expectations.

A receita é sempre entender o que realmente é urgente e atuar na urgência. Os que não forem tão urgentes, alinhar a expectativa com cliente para evitar frustração.