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Last updated on Nov 30, 2024
  1. All
  2. Engineering
  3. Operating Systems

You need to explain software updates to a non-technical team. How do you make it clear and concise?

When you need to explain software updates to a non-technical team, it's essential to break down the information into digestible pieces. Here's how to make it clear and concise:

  • Use analogies: Compare the update to something familiar, like upgrading a car for better performance.

  • Highlight benefits: Focus on how the update will improve their daily tasks or make things easier.

  • Avoid jargon: Simplify or eliminate technical terms to keep everyone on the same page.

What strategies have worked for you when explaining technical concepts?

Operating Systems Operating Systems

Operating Systems

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Last updated on Nov 30, 2024
  1. All
  2. Engineering
  3. Operating Systems

You need to explain software updates to a non-technical team. How do you make it clear and concise?

When you need to explain software updates to a non-technical team, it's essential to break down the information into digestible pieces. Here's how to make it clear and concise:

  • Use analogies: Compare the update to something familiar, like upgrading a car for better performance.

  • Highlight benefits: Focus on how the update will improve their daily tasks or make things easier.

  • Avoid jargon: Simplify or eliminate technical terms to keep everyone on the same page.

What strategies have worked for you when explaining technical concepts?

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9 answers
  • Contributor profile photo
    Contributor profile photo
    Yuwadee Charoenporn

    Revenue Management, Online Marketing

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    Software updates are like oil changes for your computer, they keep things running smoothly. They fix bugs, patch security holes, and sometimes even add cool new features. Updating regularly keeps your system safe and prevents future headaches. Think of it as a digital tune-up to boost performance. So, don't ignore those update notifications!

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    3
  • Contributor profile photo
    Contributor profile photo
    Adunola S.

    Help Desk Analyst || Technical Support Engineer || Network Services Expert || Software & Hardware Support || Security Specialist || Cloud Engineer.

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    Make sure you're protected from hackers. Add new features or improve existing ones. Troubleshoot crashes and erratic behavior. Improvements and fixes are released by developers.

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    3
  • Contributor profile photo
    Contributor profile photo
    Jeremy Kayes

    Software Engineer

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    I once joined a meeting where a designer and an engineer were arguing aggressively despite having no practical disagreement. The problem was they were speaking (almost literally) two different languages. There is often a fundamental disrespect in technology fields for others in essential yet disparate fields. The key to communicating with colleagues outside of your field is to recognize their field of expertise and it's unique needs and goals. In the case above, the designer had proposed a design that was incompatible with the UI framework and would be costly to implement. With a little translation, the engineer understood the UX intent, the designer understood the engineering cost, and a different design approach was agreed upon.

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    2
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    Contributor profile photo
    Sunil Gandhe

    Managing Director | COO | Startup Cofounder | Business Builder | Cross-functional Leader | Technology Enabler | IIT | IIM | Ex-Microsoft | Ex-SAP | Exploring opportunities

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    This is similar to my presales role in SAP many years ago. I used to position SAP products for customers from various industries. Before a demo, I talked to the client to understand the language, focus areas, and pain points. Then presented the SAP solution (not the product!) and what it means to them. I would use the same approach - 1. Explain the software updates with the help of analogies 2. Mention how the updates will help them and their clients/customers 3. Simplify the technical jargon 4. Focus on the benefits - productivity improvement, higher revenue, lower cost, etc. 5. Use such forums to build a bridge between the technical (product and engineering teams) and non-technical teams. Normally these teams work in silos!

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    1
  • Contributor profile photo
    Contributor profile photo
    Tyler Jacobson

    SaaS Customer Success Leader | SaaS Sales Leader | New Account Sales | Customer Retention | Customer Expansion | Higher Education | Insurance | Technology | Mid-market | Enterprise | USA

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    If you are moving or changing things that are frequently used, expect them to be frustrated until they get used to it. There is no communication that will prevent them from being surprised when someone moved their cheese.

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Operating Systems Operating Systems

Operating Systems

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