If trust has been broken in order to rebuild it, start by being honest about what went wrong. Encourage everyone to share their thoughts honestly without fear. Listen carefully and show that their feelings matter. Take responsibility if needed and work together to fix problems. Be clear about goals and keep promises so the team knows they can count on you. Create a space where people feel safe speaking up. An environment which encourages open discussions and respect, while sticking to it consistently, helps in building a team that can grow stronger and work better together.

When trust is broken, the first step is open communication. Acknowledge the issue, clarify team values, and reaffirm your commitment. Rebuilding trust involves several key actions: - Acknowledge the Issue: Have honest conversations to understand different perspectives without defensiveness. - Reaffirm Team Values: Discuss and document the behaviors that promote respect within the team. - Be Trustworthy and Transparent: Own your mistakes and appreciate others' efforts. Set clear commitments to keep everyone informed. Follow through on promises and communicate changes if plans shift. - Encourage Dialogue: Ask for feedback during check-ins and act on it. Rebuilding trust takes time, but consistent actions can make it stronger than ever.

- conduct 1 on 1 to understand what has happened to cause the trust issues. Try to talk to different levels from the team so that you have a more fact based views - understand the group dynamics: is the team in forming/storming stage? who and who are subgroups, who are the opinion leaders - do the intervention to team members who are mainly contributing to the trust issues or have the most concerns, and also to the leadership team to call on for actions - facilitate a team dialogue to openly discuss the issues, find the common goals and new ways of working moving forward - promote feedback culture and tools to re-build team trust and engagement

Rebuilding trust takes patience, consistency, and transparency. Start with an open conversation — acknowledge the breach and its impact. Encourage team members to express concerns without fear of judgment. Lead by example: be reliable, honest, and accountable. Establish clear expectations and follow through on commitments. Foster a culture of active listening and constructive feedback. Create safe spaces for dialogue — regular check-ins, anonymous feedback, or team-building activities. Recognize and celebrate small wins to rebuild confidence. Trust isn’t restored overnight, but with time and effort, open and honest communication can thrive again. “Trust is the glue of life. It’s the foundational principle that holds all relationships.”

• Initiate a conversation • Accept responsibility • Actively listen • Be transparent • Create a safe space • Set clear expectations • Follow through on commitments • Seek feedback • Consider team building activities