I don’t manage a pharmacy but as a customer who had a bad experience. For years I had my same medication filled at my neighborhood pharmacy. One day, I noticed the bottle was different but also the color and shape of the pill. I immediately brought it to the pharmacy tech’s attention. Rather than research to confirm, I was advised that it was the correct pill but that the manufacturer had changed. After 5 days of taking the pill, I ended up in the ER because my heart rate had dropped too low. I was smart enough to bring my pill bottles with me. The ER doctor advised that I had been prescribed the wrong medication. Fortunately for me there was no permanent damage. Shouldn’t there be a protocol to avoid this from happening?

When a conflict arises over prescribing protocol, we need to hear both sides of the dispute. It's important to understand each perspective before reacting to the situation. mediate an open communication. Its always advised to have a clear, legible drug prescription to avoid such conflicts from the physician's side. the pharmacist must be aware of the drugs rather than having a blind handling of the drugs. have astrategic plan to avoid such future situations.