Undergraduate student guide

When you applied for admission to the University of Ottawa, we sent you your student number, your uoAccess ID and your password. When you enrolled in your courses, you received an @uOttawa email address, which you should check regularly since this is how the University communicates with you.

Be sure to memorize these credentials and the related password. You'll need them to access the wide range of online tools available in uoZone, our student portal. If you encounter any technical problems, please submit a service desk request.

uoZone: This secure student portal provides access to everything you need while at university. Through it, you can access your student information, information to enroll in your courses, your email account, your course and exam schedules, messages (from the University, your faculty, and professors), your financial statement, information on scholarships and bursaries, as well as further information on other services offered to students.

Make sure you’ve properly completed your course enrolment. If you aren’t officially enroled, you’ll be unable to attend classes or receive a grade for the course.

Visit the course enrolment page and select the student category that best describes your situation to get more information on how to enroll in or change your courses.

You can also benefit from previous evaluation results that show what students have thought of uOttawa courses. Course evaluation results are available on uoZone under Applications > S-Report – Evaluation of teaching and courses.

Course evaluations are typically completed during the final weeks of the term, in class (for classroom courses) or through uoZone (for web-based courses).

The uOttawa card is your official University of Ottawa student identification card. You will use it to make purchases on campus and to access many of the student services. This card also serves as your meal plan card.

If you’re a new student, you can order your uOttawa card online as soon as you’ve registered. You will save time and get to choose the photo you use throughout your studies! 

Visit the uOttawa card site to manage the funds on your card and find out everything you need to know about using it. 

Pay your tuition fees by the date indicated in the Important academic dates and deadlines, or as soon as your course selection is approved. Changing or withdrawing from courses may change your account balance. You can view your revised statement of account through uoZone.

You can purchase most of your textbooks and other course materials at the University of Ottawa Bookstore, located in the University Centre. Some textbooks are available as e-books or through the rent-a-textbook program.

Textbooks and course packs (a bound collection of photocopied texts) may also be available at docUcentre or other locations near the campus, for example Agora Bookstore, Librairie du Soleil (French website) or Rytec Printing. Professors will usually tell students on the first day of classes which books and other materials they require and where to buy them.

To get things off on the right foot, be sure to register for your faculty's mandatory information session.

At the start of every term, the Student Academic Success Service (SASS) also offers orientation sessions, where you’ll be able to get information about SASS services, faculty services and more!

If you’re an international student, attend one of the mandatory International Office orientation sessions offered at the start of every term. Orientation sessions are also offered for incoming exchange students at the beginning of the fall and winter sessions. For more information, visit the International Office website.

If you’re new to the English Intensive Program (EIP), you must also attend the integration week sessions and activities, designed to help you become familiar with your new environment.

And be sure not to miss any of your classes during the first week too because professors will start holding lectures, go over the course syllabus and assignments, tell you what textbooks and other course materials you’ll need and provide other important information.

Administrative services

InfoService is the starting point for most of your administrative needs, including requests for official documents, information on tuition fees and invoices, enrolment verification documents, copies of diplomas, your student card and information on convocation ceremonies.

If you can't complete one of the above tasks online through uoZone, visit InfoService, located just inside the Laurier Avenue entrance to Tabaret Hall (75 Laurier Avenue East, at Waller).

During the back-to-school period (January 3 to 19, 2018)

In order to better serve students during this very busy period, InfoService is temporarily relocated in Huguette Labelle Hall (room 112 of Tabaret Hall). All services normally provided at the permanent InfoService are available.

January 3 to 19, 2018 (Monday to Friday): 9 a.m. to 4:30 p.m.

Financial aid and awards services

For information on government financial aid, scholarships and bursaries as well as the Work-Study Program, visit the Financial Aid and Awards Service, located in room 3156 of the Desmarais Building.

Academic services

If you can't complete a request online through uoZone, contact your faculty for any services related to course selection, your program and registration. You can make an appointment by email, phone or in person at your faculty's undergraduate studies office.

Your personal course schedule is available in uoZone. Memorize your schedule and locate your classrooms so you can get around campus without any worries. Check the campus map to find out where the different University buildings and services are located.