Counselling & Coaching | SASS - Student Academic Success Service

Students sometimes experience setbacks or face roadblocks to their personal or academic success. At the Counselling and Coaching Unit we understand that asking for help is sometimes difficult. If you are feeling lost, are facing a problem you don't know how to handle or would just like to talk to someone in a safe place, please contact us. Our team is here to help.

Student eligibility: Students who are currently registered in and have paid tuition fees for at least one course in an academic session are eligible to receive services at no charge.

If you have an emergency, we make every effort to provide same-day service. However, if this is not possible we can provide you with the contact details of an emergency service.

How to book an appointment

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Triage appointments

Students who are visiting the SASS - Counselling and Coaching for the first time are invited to book a triage appointment online.

To access the form, log in with your uoAccess ID and password, and select your language preference. All information is kept confidential.

If you have any difficulties logging in, please start by visiting the help page for information on your account or contact.

Checking in

When you arrive at 100, Marie Curie St. for a new or returning visit, you can check in to let your counsellor know you’ve arrived, within 60 minutes of your appointment.

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You can also book an appointment over the phone or by leaving a message at 613-562-5200 or in person at 100 Marie Curie St., on the 4th floor.

What should I expect in a triage appointment?

When you make a request for counselling, we initially give you a triage appointment to determine your needs to direct your to the appropriate resources of our services, or other university or community services. This appointment usually takes place within two weeks after your request. We attempt to accommodate your preferences in regards to the type of counselor you would like, within measure (ex. Male/female, Anglophone/francophone, etc.)

Your triage appointment to evaluate your needs will be about 30-45 minutes long. In order to fill out the required forms, we ask that you arrive at least 15 minutes before your appointment is set to begin, otherwise we may be required to post-pone your appointment

Rebooking fee

All late (15 minutes or more), missed or cancelled appointments with less than 24 hours’ notice are subject to a $20 rebooking fee.

Please cancel on Friday for appointments on Monday.

Consult our Policy.

Monday	8:45am - 4:30pm
Tuesday	8:45am - 4:30pm
Wednesday	8:45am - 4:30pm
Thursday	8:45am - 4:30pm
Friday	8:45am - 4:30pm
Saturday	Closed
Sunday	Closed

Counselling and Coaching

Services

Student resources

Professors and parents

How to book an appointment

Helpful links and documents

Hours of operation

Please not that we will be closed for Thanksgiving on Monday, October 9, 2017

September 5 to April 30

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