FAQ

1. How do I register for your workshops?

On-line: click on the title of the workshop you wish to register for and follow the instructions. Make sure you provide all the requested information. Once your on-line registration is completed, you’ll receive, shortly after, the official confirmation of your registration by e-mail. If it’s not the case, contact us: 613-562-5802 or continue@uOttawa.ca.

By fax: download the REGISTRATION FORM. Fill out the form and return it by fax at 613-562-5947. Within three business days you should receive the official confirmation of your registration by email. If it’s not the case, contact us: 613-562-5802 or continue@uOttawa.ca.

IMPORTANT: the official Registration Confirmation contains all the information regarding your registration to the workshop (location, schedule, parking, cancellation and deferral policy, etc.). Save it!

2. What payment methods do you accept?

Credit Card: on-line or by fax by choosing the option Credit card and by providing the information requested. Once your registration is completed, you will receive your Registration Confirmation. You (or your employer) will also receive the paid Invoice (PDF format) for the registration fee.

Cheques: on-line or by fax by choosing the option Invoice Me and by providing the information requested. Once your registration is completed, you will receive your Registration Confirmation by e-mail. You (or the billing contact) will also receive by e-mail the Invoice (PDF format) for the payment of the registration fee.

Please send your cheque, payable to the Centre for Continuing Education, to the following address:

Centre for Continuing Education
University of Ottawa
55 Laurier Avenue East, 12^th floor
Ottawa ON K1N 6N5

Make sure the invoice number is written on your cheque.

3. Can I cancel or defer my registration?

Yes, under certain conditions and according to our cancellation and deferral policy. For all the details, go to Payment & Cancellation.

4. Where are the workshops held?

Unless otherwise specified, the workshops are held at the Desmarais building, 55 Laurier Avenue East, 12^th floor on the University of Ottawa campus. Location and schedule are indicated on your Registration Confirmation. If you don’t know how to get to your classroom, consult the Campus Map.

5. Is public transportation a good option?

The Desmarais building, where most of the activities are held, is adjacent to the OC Transpo Transitway Laurier Station. It is also located near the Rideau Centre, a few minutes walk from Rideau Street and major OC Transpo and STO bus routes. Consult the Campus Map.

6. What about paid parking?

A number of parking facilities are available near the Desmarais building, including Brooks Garage (fee: $14/day) and the Rideau Centre parking facility (fee: $16/day).

The Desmarais building also has an underground paying parking facility. However, the fee is $4.50/hour, no maximum, from 6:00 to 15:00.

To locate these parking facilities, consult the parking map.

*Parking fees are subject to change without notice.

7. What should I bring with me to the training workshop?

Bring writing material: a pen, a pencil, paper, a note pad...whatever you prefer! The workbook is provided.

8. Are there any breaks during the workshops?

Yes. If a workshop lasts all day (from 9:00 to 16:00, for example), there is a 15-minute break in the morning and in the afternoon. There is also a one-hour lunch break at noon. In the case of a half-day workshop (from 8:30 to 12:30), there is one 15 minute break.

9. Are refreshments served?

Coffee, juices, yogurts, croissants, muffins and assorted pastries are offered in the morning free of charge. Coffee and juices are offered in the afternoon free of charge.

10. Should I bring a lunch?

Yes, if you wish. You can eat your lunch in our special lunch room located very close to your classroom or you can also choose to eat in one of the restaurants located close to the training site.

11. Are there any pre-requisites to qualify for your workshops?

For some writing skills workshops it is recommended that participants have adequate linguistic skills. If need be, we highly recommend that you take our short, on-line test to find out which workshop best suits your needs. If you have questions or if you would like more information, contact us: 613-562-5802 or continue@uOttawa.ca.

12. Do workshop participants have homework to do?

Some instructors hand out exercises to be completed during class time or at home, but only for the purpose of facilitating the assimilation of new skills. These exercises, like the training itself, are not graded.

13. Will I receive a certification of attendance at the end of a training workshop?

You will be given a Certificate of Participation from the University of Ottawa attesting to the number of hours of training received.

14. What are your business hours?

Our regular hours are 8:15 to 17:00 Monday to Friday, from September to May. Our summer hours (June, July August) are 8:15 to 16:00.

15. Can your training programs be offered EXCLUSIVELY to a group of employees (in-house training)?

Of course! The training programs listed on our Web site and in our brochure are available as described or can be modified to meet your organization’s unique requirements. If you have a specific type of training in mind that does not appear on our Web site or in our brochure, we can design it and set it up for you.

16. When is in-house training a desirable option?

• When your training needs allow you to regroup six employees or more and when one of our program meets your objectives
• When you want to have a training program customized to the specific needs of your employees and have hands-on exercises based on real situations drawn from their own work
• When you want the training to be offered in your own facilities or in any other location of your choice

17. The workshop I am interested in is filled to capacity. What should I do?
Please visit our homepage and register to our Newsletter. That way, you can stay up to date with any additional sessions we will offer.

To discuss your training requirements and how we can help you achieve your objectives, contact one of our training advisers: 613-562-5802 or continue@uOttawa.ca.