Announcements

• Summer 2015 Infrastructure Maintenance

CURRENT SERVICE STATUS

UPDATE: 2015-08-28 1:45PM All AFS volumes are restored from most recent backup If you are still getting errors run `fs flushall` to clear bad cached state

TIG

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab�s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Services

This website is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

• Computing
• Operations
• Communications

Contact Us

Emergency

• EMERGENCY CONTACT INFORMATION

Support

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

• Computing
  • E-mail: help@csail.mit.edu

• Operations (Ops)
  • E-mail: ops@csail.mit.edu

• Web: Web interface to RT ticketing/help system (CSAIL certificates required)

General Contact

We are located on the second floor of the Stata Center, in 32-270

• Computing
  • E-mail: help@csail.mit.edu
  • Phone: 617-253-8304
• Operations (Ops)
  • E-mail: ops@csail.mit.edu
  • Phone: 617-253-6466
• TIG Fax Line: 617-253-5425 (in 32-270; anyone in CSAIL may send and receive faxes here)

Meet TIG

• Meet TIG