CURRENT SERVICE STATUS

2014-09-04 23:22:00 We believe we have resolved many of the outstanding network problems. TIG staff will continue to monitor the network intensively over the next several days, and a more detailed announcement will be forthcoming when we are more certain that the actions we and the hardware vendor have taken have actually fixed the issues.

2014-09-03 09:40:00 A faulty circuit breaker in the building's main electrical system caused multiple power outages that affected most parts of the CSAIL lab Tuesday night into Wednesday morning. The first outage caused some of core services and network to go down. All services should be back now working properly. We will continue to work with MIT Facilities as they investigate the problem.

Hot Topics

• The "registered" StataCenter wireless network was turned off on June 9. All users who wish to print from or have a static IP address on the wireless network must switch to the CSAILPrivate wireless network. Other users may continue to use guest access via the StataCenter network.
• CSAIL Certificate Check- SSL Handshake errors on CSAIL websites are usually indicative of expired or corrupted installation of CSAIL Certficates. Please use this link to check for valid certificates and reinstall certificates if it reports problems. If you continue to have problems, copy/paste the results of this check into a helpdesk request to help@csail.mit.edu.
• Email scams ask for your password TIG will never ask for passwords! Institute policy forbids giving your password to anyone, even your system administrators and trusted colleagues.

TIG

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab�s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Services

This website is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

• Computing
• Operations
• Communications

Contact Us

Contact Information

• EMERGENCY CONTACT INFORMATION
• Computing
  • E-mail: help@csail.mit.edu
  • Phone: 617-253-8304
• Operations (Ops)
  • E-mail: ops@csail.mit.edu
  • Phone: 617-253-6466
• TIG Fax Line: 617-253-5425
• Web: Web interface to RT ticketing/help system (CSAIL certificates required)
• RSS feed for this content -- Keep up with changes to our web site.

We are located on the second floor of the Stata Center, in 32-270

Support

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

Computing Support	Operational Support / Building Issues
help@csail.mit.edu	ops@csail.mit.edu

Meet TIG

• Meet TIG