CURRENT SERVICE STATUS

2014-02-17: Earlier tonight there was a network problem affecting CSAIL connectivity. After determining the problem was not within CSAIL's network, we alerted IS&T and they fixed the problem promptly. We believe all connectivity is back to normal now.

2014-01-13 16:12 OpenStack is 99% back to normal, only remaining known issue is Loadbalance service, this was advertised as experimental so fixing that isn't an immediate priority for us (let us know if it is for you)

Hot Topics

• Email scams ask for your password TIG will never ask for passwords! Institute policy forbids giving your password to anyone, even your system administrators and trusted colleagues.

• 1500 virtual cpu OpenStack IaaS "cloud" now available for all lab members
• If you want to put a machine in one of the CSAIL server rooms, you must consult with TIG staff before purchasing. We cannot guarantee that either space or electrical power will be available for your machine unless you talk to us first.
• Moving offices? Please let TIG know which network ports you will be using so that we can make sure the correct network for your group is configured.

TIG

The Infrastructure Group (TIG) provides service-oriented computing, communications and operations assistance to support the world-class research underway at CSAIL. On the technical side, TIG handles everything from maintaining and monitoring a complex computing infrastructure 24 hours a day, 7 days a week to ensuring lab members can access cutting-edge computing services. TIG maintains the lab�s five data centers, handles space accommodations and event logistics. Additionally, TIG actively promotes CSAIL research to the broader MIT community, reputable news organizations and the general public via a full-range of media relations and communications services.

Services

This website is a resource for all your computing and facility related needs. Contact us to report everything from a broken door handle to a problem with a server or email. We encourage any feedback, and welcome all to stop in room 270 any time and meet the TIG staff.

• Computing
• Operations
• Communications

Contact Us

Contact Information

• EMERGENCY CONTACT INFORMATION
• Computing
  • E-mail: help@csail.mit.edu
  • Phone: 617-253-8304
• Operations (Ops)
  • E-mail: ops@csail.mit.edu
  • Phone: 617-253-6466
• TIG Fax Line: 617-253-5425
• Web: Web interface to RT ticketing/help system (CSAIL certificates required)
• RSS feed for this content -- Keep up with changes to our web site.

We are located on the second floor of the Stata Center, in 32-270

Support

If you would like to open a support case regarding Computing or Facilities related issues, sending an email to the address below will create a trouble tracking ticket in which we will promptly respond to.

Computing Support	Operational Support / Building Issues
help@csail.mit.edu	ops@csail.mit.edu

Meet TIG

• Meet TIG