Stephen Covey's bestseller The 7 Habits of Highly Effective People argues that the single most important behavior for maintaining successful work relationships is to "seek to understand" before "seeking to be understood". To establish credibility and influence outcomes, you need to distinguish yourself as an excellent and credible communicator in all areas: one-on-one, in small groups, in front of audiences, in meetings, and even in formal social situations. Fortunately, the ability to communicate well - to be convincing and persuasive, where and when it counts - can be acquired.

This workshop provides participants with the knowledge, skills, and practice to communicate with credibility, confidence, and ease in a variety of workplace situations.